Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mohammed Asiri

Summary

Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.


Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organisational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

12
12
years of professional experience

Work history

Team Leader

IKEA
Riyadh
10.2021 - Current
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Set and monitored weekly targets for operational team to increase product sales and revenue.

Salesman

IKEA
Riyadh
10.2019 - 10.2021
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Processed product returns, ensuring items were clean and resaleable.

Cash Officer

IKEA
Al Kharj
01.2017 - 09.2019
  • Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
  • Reconciled cash by day end to maintain accurate balances.
  • Reviewed accounts payable invoices and cheques to confirm correct payments.

Cashier

Othaim supermarket
Abha
04.2015 - 12.2016
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.

Supervisor

Sarwat restaurant
Al Kharj
01.2012 - 01.2015
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.

Education

Bachelor of Education - Special Education

Sattam bin Abdulaziz university
Al Kharj
04.2001 -

Skills

  • Key Performance Indicator (KPI) management
  • Customer relationship management
  • Client support
  • Team supervision
  • POS system expertise
  • Kitchen planner and organisation
  • Microsoft office

Languages

Arabic
Native
English
Advanced

Timeline

Team Leader

IKEA
10.2021 - Current

Salesman

IKEA
10.2019 - 10.2021

Cash Officer

IKEA
01.2017 - 09.2019

Cashier

Othaim supermarket
04.2015 - 12.2016

Supervisor

Sarwat restaurant
01.2012 - 01.2015

Bachelor of Education - Special Education

Sattam bin Abdulaziz university
04.2001 -

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Mohammed Asiri