Mohammed Asiri
Abha - AlDarb,Saudi Arabia
Summary
- Service-orientated individual with more than 10 years working as Technician for Saudi Computer Systems Company
- Organised and dependable employee with 15 years of experience
- Hardworking technician accustomed to handling maintenance and service needs for POS devices
- Exceptional troubleshooting and problem-solving skills
- Prioritises maintenance and repair tasks with strict time management
- Determined and experienced in diagnosing issues and performing repairs
- High efficiency in performing field and office work and writing reports
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Technician
Saudi Computer Systems
Jizan, Saudi Arabia
07.2013 - 07.2023
- Installing point of sale devices for customers in stores
- Visit customer sites to inspect, maintain and repair different types of POS devices
- Troubleshoot and resolve technical issues to restore functionality to POS devices
- Process technical support requests and complete customer problem resolution within specified time frames
- Uploading daily maintenance records to the administration, and updating the data accurately to inform the administration of needs
Communicate with customers to explain required repairs or replacements - Diagnose and resolve software and hardware errors and report root causes
- Visiting specific bank branches to perform monthly routine maintenance and solve technical problems with the devices
Maintain records of maintenance and repair work
Hotel receptionist
Al Bouhaira Hotel
Abha, Saudi Arabia
03.2007 - 06.2013
- Registered guest information on hotel database to maintain accuracy
- Calculated billings and hotel charges and provided receipts.
Collaborated with housekeeping and maintenance to address needs of guests - Instructed maintenance staff to service rooms with known issues.
Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction - Recorded guest account activity to produce accurate bills upon departure
- Scheduled and made reservations for guests using hotel and management software
- Kept reservations systems up-to-date for clear availability management
- Maintained tidy work area to support cleanliness and quality standards
- Answered and transferred calls to designated recipients
- Updated finance and payroll records with strong accounting knowledge
- Provided guests with keys and directions to room
- Organised guest transport to support smooth airport transfers
- Assisted staff with administrative duties during peak schedules
- Reviewed customer history to recommend appropriate products and services
- Delivered tailored assistance to customers with disabilities
Education
High School Diploma -
Imam Mohammad Ibn Saud Islamic University
Abha, 'Asir Region 09.2001 - 05.2004
Skills
- Install and repair services
- Teamwork and collaboration
- Accounting
- Customer services
- Time management
- Reporting and documentation
Certification
Technician of the Year 2022 at Saudi Computer Systems Company
Timeline
Technician
Saudi Computer Systems
07.2013 - 07.2023
Hotel receptionist
Al Bouhaira Hotel
03.2007 - 06.2013
High School Diploma -
Imam Mohammad Ibn Saud Islamic University
09.2001 - 05.2004
Technician of the Year 2022 at Saudi Computer Systems Company
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