ServiceNow
Mohammed Azad
Procurement & HAM , SAM Consultant
Mumbai,01
Summary
Experienced IT Asset Manager with 15+ years of expertise in procurement, vendor management, contract management, and asset optimization across various industries including IT, manufacturing, insurance, and logistics. Recognized for outstanding performance and project execution. Proficient in managing entire asset lifecycles and performing compliance audits to enhance operational efficiency.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Procurement Contract Specialist
Capita Technologies LLC
11.2024 - Current
- Inventory Management: Managing the Inventory of supplies, materials and equipment.
- Coordinating with Vendor’s for delivery
- Managing process and compliance.
- Managing vendor SLA.
- Contract Management
- Compliance and Reporting Management.
- Vendor management and Negotiation.
- Managing the procurement strategy and planning
- Collaborate with departments to align procurement activities with organizational goals and compliance.
- Maintain comprehensive procurement documentation for audits and regulatory purposes.
- Develop and implement cost-effective procurement strategies.
- Conduct market research and negotiate with suppliers for optimal pricing and terms.
- Prepare, maintain, and provide all required documents related to procurement and NDA activities.
- Ensure accurate and timely documentation of procurement processes, contracts, purchase orders, and supplier information.
- Ensure all procurement documentation complies with legal and regulatory requirements.
- Collaborate with various departments to understand their procurement needs and provide support.
- Ensure all procurement activities comply with school policies and regulations.
- Maintain comprehensive records for audits and legal reviews.
- Negotiate contracts, terms, and conditions with suppliers to achieve the best value for the school.
- Continuously evaluate and improve procurement processes to increase efficiency and effectiveness.
- IT Asset Management: Development and execution of procurement strategies.
- Understanding of end-to-end 3rd party commercial software processes.
- Driving negotiation and execution of Software Licensing Agreements for software purchases, license compliance, and ongoing license management.
- Maintaining license tracker, Pos, and requisitions for every software the end user uses.
- Presenting presentations to managers, country managers, stakeholders, and the governance team.
- Implement Automation flow of Software Installation and Uninstall flow.
- Policy and Process in support of ITAM Program goals. Promote the IT Asset Management program and assist in setting program goals.
- Managing Asset Management HAM & SAM.
- SAM Report Publish.
- Dashboard Creation.
- Process Automation.
Associate Lead
InMorphis Service Pvt Ltd
04.2023 - 07.2024
- Ensure compliance with licensing agreements, regulatory requirements, and internal policies related to software and hardware assets.
- Managing User Interface & Navigation.
- Managing Configure and maintaining the ServiceNow platform, including workflows, forms, lists, and dashboards.
- Manage user access, roles, and permissions.
- Process Automation.
- ServiceNow Security & Access Control.
- Oversee the creation, maintenance, and optimization of the CMDB to ensure accurate representation of IT infrastructure, hardware, and software assets.
- Store Management.
- Reports Updating SAM & HAM.
- Software Lifecycle Report.
- Reconciliation Process.
- Managing the obsolete Assets.
- Working closely with key customers to keep them updated on process changes designed to improve service.
- ServiceNow Dashboard creation HAM & SAM.
- Managing Audit and compliance report.
- Managing the Discovery of Asset management.
- Asset Health Reports.
- Troubleshoot and address problems related to data that has not been discovered or captured.
- HAM & SAM process preparation.
- Managing Asset Movement Process.
- Contract management.
- Contract Lifecycle Management.
- Managing the Vendor KPI’s.
- Managing the Vendor SLA.
- Managing Software Asset Management compliance and optimization tasks improvement.
- Reviewing software compliance measures based on existing licensing agreements and PO.
- Discovery RUN, (Issue types, Support Teams, Frequency, MID Servers, Configuration).
- Coordinating Audit Internal & External (KPMG, SEBI, Deloitte, Etc.).
- Verifying and validating SAM practices as per the compliance requirements.
- Developing, implementing policies, processes and procedures for software acquisitions, installations, usage, a disposition.
- Ensuring that software license contracts and agreements, software licenses and software installations are updated correctly in ITAM (CMDB).
Deputy Manager (IT Procurement / Vendor Management / IT Asset)
TCS – Team Lease Pvt Ltd
04.2022 - 03.2023
- Purchase related all responsibility - New Vendor Development, Price Negotiation with vendor, PO releasing, Material Delivery and Payment.
- Ensure the quality & quantity of material purchase at site.
- Negotiating with the vendors for Rate, Delivery and Payment Terms.
- Optimize procurement and asset/inventory management processes Establishing and driving the IT procurement strategy.
- Vendor meetings, Vendor Billing.
- Cost containment – Costing & negotiation.
- Coordinating with vendors to get quotations.
- Managing price list, quote approval, All PO reports.
- Managing the of invoices and GRN to records for vendor payments.
- Work with OEM / Other service provider for Technical AMC executions.
- Conducting Suppliers outreach & research into new RFQs.
- Contract management.
- Contract Lifecycle Management.
- Managing the Vendor KPI’s.
- Managing the Vendor SLA.
- Managing Software Asset Management & Hardware Asset Management.
- Control of data to ensure that it can only be changed by authorized individuals Status.
- Maintenance, which involves ensuring that the status of any CI is consistently recorded and kept updated.
- Following the organizational approval process.
- Disposal / Retirement process of scrap materials.
- Managing Stock Inventory.
- Coordinating Internal & External Audits.
- Managing vendor SLA and product Quality reports.
- Preparing monthly MIS reports.
- Managing Software Asset Management (SAM & HAM) Lifecycle.
- Reconciliation of HAM & SAM.
- Requirement gathering and providing correct application to users.
- Analyzing Asset Data information (SAM & HAM) for compliance and risk purposes.
- Preparing the compliance report.
- Monitoring Software Compliance report and Software usage report.
- Implementing and controlling software inventory, licensing, usage, locations, and documentation for all software products.
- Resolving the SAM Issue’s.
- Monthly review the records of IMACD & CMDB process and documentation.
- Manage user access, roles, and permissions.
- Process Automation.
- ServiceNow Security & Access Control.
Assistant Manager
Clover InfoTech Pvt Ltd
03.2021 - 01.2022
- Managing the day-to-day operations of the procurement process.
- Working with the Internal IT department, Datacenter Team, to take care of all their Technology/IT requirements.
- Review requisitions for completeness and accuracy, follow up on discrepancies with the initiating department and identify available suppliers for each requisitioned item.
- Organize all procurement activities relating from Purchase Request to Purchase Order (PR to PO) in SAP system.
- Coordination with billing/payment teams for invoice processing.
- Maintaining monthly procurement update.
- Executing strategies and managing the entire procurement process results in the best possible terms for value, quality, service, and delivery.
- IT Asset Management: Monitoring the location, ownership, and lifecycle status (procurement, deployment, maintenance, retirement) of assets.
- Conducting monthly reviews of records of the IMACD.
- Maintaining a comprehensive inventory of hardware (TAB).
- Ensuring hardware is properly maintained, used efficiently, and replaced when necessary (TAB).
- Managing relationships with vendors and tracking contracts, warranties, and service agreements.
Deputy Manager ( Asset & Procurement)
Wipro InfoTech LTD
02.2017 - 11.2020
- Processing invoices for capital and revenue assets.
- Managing vendor negotiations for better costs to the company.
- Managing the day-to-day operations of the procurement process.
- Monitoring and managing supplier performance.
- Managing sourcing, purchasing, and vendor relationships for IT hardware, software, and services.
- Supported procurement operations by analyzing and evaluating vendor proposals, ensuring alignment with technical requirements and budgets.
- Contract management.
- Contract Lifecycle Management.
- Managing the Vendor KPI’s.
- Contract Monitoring.
- Contract renewal, amendments or termination.
- IT Asset Management: Managing materials and asset management (HAM & SAM).
- Process Monitoring and ITIL Framework Process monitoring.
- Ensuring timely report submission.
- Creating, reviewing, and amending process documents.
- Ensuring accuracy of inventory audits and defined reporting.
- Leading day-to-day asset management operations at PAN India locations, including warehouses.
- Tracking in-scope assets throughout their lifecycle (from procurement to disposal).
- Coordinating with vendors for logistics, spare replacement, consumable tracking, AMC, RMA, reviews, etc., and handling service-related issues.
- Ensuring all relevant documents, inventory, backups, etc., are stored centrally and ensuring adherence to guidelines as per the process document in all cases.
- Handling teams responsible for vendor management and asset management.
- Conducting vendor reviews and monitoring SLA throughout operations.
- Maintaining records of IT assets ordered and received.
- Conducting monthly reviews of records of the IMACD & CMDB process and documentation.
- Taking responsibilities and tasks in support of the Software Asset Management Lead and Hardware Asset Management.
- Onboarding and Off Boarding Asset Allocation.
- Managing Asset Movement Process.
- Providing employee awareness of the Software Asset Management process.
- Coordinating internal and external audits and providing responses.
- Updating the software compliance and usage report & requirements as per the department head.
- Managing PAV Asset Management.
Logistics Assistant (Procurement Officer)
Bin Ghalib Group of Company (Dubai)
08.2015 - 05.2016
- Material Planning, Procuring manufacturing products (ABB, Rockwell, Broyceetc), Stationary items, Media items, and IT product, tracking.
- Handling of all Import/ export Purchases, Material Requisition-Group Co’s.
- Check for estimated prices, highlighting and proposing alternatives/substitutes whenever appropriate.
- Vendor correspondences and negotiation for Prices, Delivery, payment terms, PO Receipts, Credit Note for defective, Shortage of Materials, Lot-Wise Packing & Delivery to optimize material receipt/issue.
- Timely follow-up and delivery arrangements. Delivery follow-ups at least 10 days before the ETA.
- Analyzing &preparing reports of open and close PR in the monthly, quarterly and yearly basis.
- Sourcing out of new vendors and updating the approved vendor lists.
- Managing Vendor ISO Forms.
- Coordination with stores/production for appropriate material arrangements jobwise/requisition-wise or as requested.
- Internal and external audit requirements.
- MOR tracking Updating.
- Analyzing and preparing the reports of open and close PO, Tender & contract in the monthly, quarterly and yearly basis.
- Preparing weekly/monthly/Quarterly/Annual reports with all details.
- Coordination with the Sales/engineering/accounts/production department for processing all orders.
- Necessary coordination/documentation preparation and proper timely information to the concerned persons before and for material receipts.
- Thorough and complete analysis/checking of each requisition/JMR in conjunction with all attachments/drawings and informing for any technical or procedure related discrepancies/non-conformances within the same day of receipt of JMR.
- Update Vendor Contacts, complete local product reference list, price lists at all times and convey the updated prices/products/items details to concerned divisions.
- Maintaining /updating of NCPR Register- to also include non-conformances related to delay in delivery from committed date apart from short supply/damager/quality or other non-conformance issues.
Senior Procurement Executive
Radhika Enterprises
12.2013 - 07.2015
- Maintained records of purchases order and sales order.
- Market Analysis.
- Coordinated with suppliers to ensure that goods are delivered on time.
- Negotiated price and terms with suppliers.
- Inspected goods for any defects and missing parts.
- Recommended improvements to purchasing procedures for operational efficiency.
- Performed purchase operations within the assigned budget.
- Monitoring and managing supplier performance.
Procurement Executive
CSI Computech India Pvt Ltd
04.2013 - 11.2013
- Developing Relationship with Vendor’s by sending Enquiries & getting Quotations.
- Vendor Evaluation and Selection based on Capacity and Capability.
- Making a Comparative Study of various Products and Vendors.
- Making Purchase Orders at the best suitable price.
- Follow – up with Vendors for timely delivery of goods.
- Prepare and maintain purchasing records, reports and price lists.
- Handling of Bills & Payment of Vendors.
- Handling Complaint for damaged material and follow-up for replacement for the same with supplier.
Purchase Officer
Wipro InfoTech LTD
08.2007 - 02.2013
- In charge of overall activities of IT Infra & Non IT purchase for PAN India level.
- Preparing the PO within the TAT.
- High levels of integrity & professionalism in transactions with suppliers.
- Inviting quotations and prepare comparison sheet.
- Responsible Preparation & Execution of purchase order and sending to suppliers.
- Follow up the material vigorously with the suppliers to ensure timely dispatch.
- Experienced in Department Coordination & Inter Departmental Relations.
- Interaction with Accounts for release payment timely as per supply terms.
- Closing all request within defined timelines.
- Logistics arrangement for dispatch.
- Preparing monthly MIS reports.
- Tracking of Credit & Debit Note Record.
- Weekly report of Procurement status for Projects.
- Tracking all invoices and maintaining invoices report.
- Handling New Branch Roll out Project’s.
- Preparing vendor performance report.
- Handling vendor escalation report.
- Vendor reconciliation.
- Verify & Process Invoices for smooth flow of Vendor Payment.
- IT Asset Management: Heading to Store in charge (IT Asset) activities as well Vendor Management.
- Capturing Daily Updates in Master Asset Database with IMACD process.
- Generating unique Asset Code for every new asset.
- Create list of all Hardware & Software inventory relating to IT infra.
- Maintaining Daily Inward Outward & Stock Register for HO.
- Follow-up for Insurance and transit Insurance for asset movement.
- Tracking all over Branches Asset with proper Centralize Documentation.
- Disposal of Scrap material as per standard IT asset Life cycle policy.
- Key member of AIU (Administrative Investigation Unit).
- Handling with asset Inventory and invoices, inward and outward all asset release Asset tagging IMCAD, maintaining the asset Data.etc.
- Provide a Pan India support.
- Handling new branch roll out projects.
- Contracts, Software Asset Management (SAM) – Software Installations, Software Counters, Software Normalization and Software Licensing.
- Follow up for HRMS Process for Resigned User’s and IT Clearance.
Education
BACHELOR’S DEGREE - B. Com
CMJ University
India 04.2001 -
MBA - Supply Chain Management
Wellingker Institute
India 04.2001 -
Diploma - Business Administration
Wellingker Institute
India 04.2001 -
Diploma - Logistics And Materials Management
Wellingkar Institute
India 04.2001 -
Skills
Negotiation & Vendor Management
Industry Experience
- Manufacturing
- Insurance
- Banking
- Technology
- Logistics IT and IT Services
Personal Information
- Father's Name: Mohammed Mukhtar
- Date of Birth: 02/28/87
- Nationality: Indian
Application Tools
- SAP
- ERP
- E-Helpline Ticketing Tool
- Oracle E-Asset Tool
- Remedy Tool
- Codex
- Microsoft AX
- NIXOA Asset Tool
- ServiceNow
- Jira Ticketing Tool
Appreciation And Achievement
- Awarded by HDFC Life Insurance for outstanding performance (thrice Q 2017 to 2019).
- Successfully implemented automation projects (Nixoa Tool and Branch Visit Tool).
- Successfully implemented automation projects (E-Helpline Tool).
Certification
Software Asset management in ServiceNow
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Nixoa
Languages
English
Bilingual or Proficient (C2)
Timeline
Procurement Contract Specialist
Capita Technologies LLC
11.2024 - Current
Associate Lead
InMorphis Service Pvt Ltd
04.2023 - 07.2024
Deputy Manager (IT Procurement / Vendor Management / IT Asset)
TCS – Team Lease Pvt Ltd
04.2022 - 03.2023
Assistant Manager
Clover InfoTech Pvt Ltd
03.2021 - 01.2022
Deputy Manager ( Asset & Procurement)
Wipro InfoTech LTD
02.2017 - 11.2020
Logistics Assistant (Procurement Officer)
Bin Ghalib Group of Company (Dubai)
08.2015 - 05.2016
Senior Procurement Executive
Radhika Enterprises
12.2013 - 07.2015
Procurement Executive
CSI Computech India Pvt Ltd
04.2013 - 11.2013
Purchase Officer
Wipro InfoTech LTD
08.2007 - 02.2013
BACHELOR’S DEGREE - B. Com
CMJ University
04.2001 -
MBA - Supply Chain Management
Wellingker Institute
04.2001 -
Diploma - Business Administration
Wellingker Institute
04.2001 -
Diploma - Logistics And Materials Management
Wellingkar Institute
04.2001 -
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