Mohammed Badreldin Mohamed

Managing all customer technical complaints through CITC portal:

• Monitoring/supervising the performance/responses of the CITC Complaints team (Customer Relations) in resolving customer complaints at all CITC system levels.
• Providing technical solutions to customers to close complaints in line with CITC requirements (SLA).
• Securing proper responses from the customer complaints team to violations forwarded by the CITC violation committee to the company.
• Reporting the status of the CITC’s violations and customers’ complaints regarding management on a weekly basis.
• Liaise with the legal team to initiate legal actions against any improper CITC resolution adjudicating any customer complaint and/or penalty imposed by the CITC’s Violation Committee in general.
• Reviewing and opposing to any imposed charges by the CITC due to delay in resolving any customer complaint by the Company or improper resolutions or nonfulfilment of the CITC’s resolutions thereof.
• Monitoring and ensuring fulfillment of CITCs resolutions issued in relation to customer complaints in a timely manner.
• Supporting the customer care team and Legal in any matters related to the CITC, especially customers’ complaints.

Point Of Sales Maintenance Technician:

• Install POS devices and close maintenance tickets within SLA on a daily basis.
• good knowledge of all of Riyadh's areas
• Communicate with customers to provide good service if needed.
• Worked as team leader on different occasions