Mohammed Badwailan
Service
Jeddah,02
Summary
Energetic Field Service Engineer with 11 years background performing Thermography service. Committed to providing optimum service support through personal visits. Proficient in investigating and troubleshooting common problems and providing efficient and professional repair services.
Overview
2
2
Languages
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Field Service Engineer
Yousef Bin Ahmed Kanoo
Jeddah
05.2010 - Current
- Facilitated communication between office personnel, subcontractors and customers.
- Identified Power Supply Panel problems and potential risks, coordinating appropriate corrective action.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Maintained tools and equipment, parts inventory and library of machine manuals.
Customer Service Associate
IKEA
Jeddah
06.2009 - 04.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Business Information Systems
University of East London
Malaysia, Kulala Lumpur 01.2005 - 04.2009
Skills
Customer service management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Engineer
Yousef Bin Ahmed Kanoo
05.2010 - Current
Customer Service Associate
IKEA
06.2009 - 04.2010
Bachelor of Science - Business Information Systems
University of East London
01.2005 - 04.2009
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