SAP
Mohammed Bawazeer
Riyadh
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools. Support companies in implement digital transformation for all the services and provide different platforms e.g. E commerce, Mobile Apps, Marketing Automation, and Personalization. Experienced in Digital Marketing and E commerce. With a demonstrated history of working in the retail industry.
Overview
13
13
years of professional experience
Work History
E-Commerce Lead
Masdar
08.2020 - Current
- Drive product strategies and long-term vision to build best-in-class digital products.
- Conduct user research and usability studies, collaborating with designers, developers and research teams from end to end of the process.
- Ability to craft a product vision (short to long term) and convert that into a concrete strategy.
- Conducted regular risk assessments to identify potential threats to the department''s operations or projects, developing contingency plans as needed to mitigate risks effectively.
- Optimized workflow by identifying bottlenecks and reallocating resources accordingly for improved efficiency.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Led cross-functional teams in achieving project deadlines, ensuring timely delivery of high-quality results.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Driven the online sales by manage the marketing activities with marketing department.
- Set the operation process to support the online sales e.g. Operation & Logistic.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Monitored trends in online retail to identify new opportunities for growth.
Mobile App & Digital Innovation Projects Manager
Nahdi
07.2019 - 07.2020
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Championed continuous improvement within the organization by staying up-to-date on industry trends and best practices for effective project management techniques.
- Reduced costs with thorough budget analysis and identifying areas for improvement.
- Implemented risk management plans to mitigate potential issues, ensuring smooth project execution.
- Managed cross-functional teams for successful project completion within budget and on schedule.
- Developed strong relationships with vendors, negotiating contracts to support cost-effective solutions.
- Delivered high-quality results by setting clear expectations and providing consistent feedback to team members.
- Improved overall organizational productivity by sharing best practices with other departmental managers across the company.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
Digital Platform Development & Operation Manager
Nahdi
07.2017 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Digital Marketing - Assistant Manager
Nahdi
08.2015 - 06.2017
- Ensured consistent branding across all digital platforms, strengthening the company''s online presence.
- Streamlined marketing automation processes for more efficient lead nurturing and management.
- Evaluated campaign performance using various analytical tools, providing valuable insights for future optimizations.
- Enhanced customer relations by promptly addressing inquiries received via digital channels, leading to increased customer satisfaction and loyalty.
- Increased brand awareness with an innovative social media strategy, resulting in higher follower counts and engagement rates.
- Analyzed website analytics data to identify areas of improvement and recommend necessary adjustments to digital marketing strategies.
Digital Marketing - Specialist
Nahdi
03.2014 - 08.2015
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Implemented new strategies to improve click-through rates and conversion.
- Evaluated market trends to stay current on consumer and competitor changes.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Development and manage the mobile app.
- Source content from different teams and manage the content calendar.
- Managing and monitoring online advertising campaign e.g. Social Media, Advertising and Google AdWords.
- Developed comprehensive reports on digital marketing efforts, presenting findings to senior leadership for informed decision making.
Pharmacist Assistant
Nahdi
03.2013 - 02.2014
- Assist the Pharmacies to customer service.
- Receive the orders and inventory and record observations by
- the actual quantities.
- Arrangement and refill the shelves of the store.
- Update prices and new items of cards damaged Rates pricing.
Warehouse Team Leader
Nahdi
06.2011 - 02.2013
- Supervised warehouse operations by managing employees during shifts.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw daily operations and shipping and handling processes.
- Managed resource allocation and scheduling of employees.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor's degree - E-Commerce
Saudi Electronic University
Jeddah, Saudi ArabiaCertification - Google Analytics
Google
OnlineCertification - Google Ads
Google
OnlineCertification - Social Media Marketing
Hootsuite Media Inc.
OnlineCertification - Customer Analytics
Coursera
OnlineSkills
- Product Management
- Conversion Rate Optimization
- Shipping logistics
- Website Management
- Google Analytics
- E-commerce Platforms
- Mobile Commerce
- Online Advertising
- Competitor Analysis
- Sales strategy development
- Pricing strategy
- Search Engine Optimization
Languages
Software
Magento
Jira
Adobe
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-Commerce Lead
Masdar
08.2020 - Current
Mobile App & Digital Innovation Projects Manager
Nahdi
07.2019 - 07.2020
Digital Platform Development & Operation Manager
Nahdi
07.2017 - 06.2019
Digital Marketing - Assistant Manager
Nahdi
08.2015 - 06.2017
Digital Marketing - Specialist
Nahdi
03.2014 - 08.2015
Pharmacist Assistant
Nahdi
03.2013 - 02.2014
Warehouse Team Leader
Nahdi
06.2011 - 02.2013
Bachelor's degree - E-Commerce
Saudi Electronic University
Certification - Google Analytics
Google
Certification - Google Ads
Google
Certification - Social Media Marketing
Hootsuite Media Inc.
Certification - Customer Analytics
Coursera
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