Mohammed Bin Mohsen

· Managed service transitions from in-house IT to fully outsourced managed services, including infrastructure, network, and application support.

· Developed project plans, schedules, and budgets; ensured resource availability and timely delivery.

· Acted as primary point of contact for clients; conducted regular project reviews, ensuring alignment with SLAs and KPIs.

· Facilitated coordination between service delivery, technical, and customer success teams to ensure smooth operations post-go-live.

· Applied ITIL and PMP best practices to standardize project execution and reporting.

- Oversee daily operations of IT systems and infrastructure
- Lead and support a team of system administrators or specialists
- Monitor system performance, availability, and security
- Troubleshoot and resolve complex technical issues
- Coordinate system upgrades, patches, and deployments
- Ensure compliance with IT policies and security standards
- Improve operational processes and automate routine tasks
- Act as a key point of contact for incident and change management
- Collaborate with cross-functional IT and business teams

- Install, monitor, maintain and configure databases for12 new projects of government solutions PostgreSQL, MySQL & SQL Server software.

- Configure AlwaysOn availability groups.

- Day to day database administration tasks for around 150 production databases.

- Implement monitoring and alerting.

- Implement backup and recovery processes.

- Provide system and SQL performance tuning and assist in business process integration with various data sources.

Experience and responsibilities :

- Incident Troubleshooting, Performance Tuning and Capacity Planning.
- High Availability solutions like AlwaysOn Availability Groups.
- Disaster Recovery Solutions.
- Implementing Database Management tools.
- Database Security.
- SQL Server maintenance.
- Setup and configure database backup and restore.
- Strong communication skills, verbal and written.
- Consistent performance to exceed management expectations.