Mohammed Bin Mohsen
IT Managed Services Project - Manager
Riyadh
Summary
Experienced IT professional with over 10 years of success in managing enterprise systems and leading IT projects. Skilled in infrastructure management, cloud technologies, and IT service delivery. Proven ability to lead cross-functional teams, execute strategic initiatives, and ensure uptime, performance, and security of mission-critical systems.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
IT Managed Services Project - Manager
National Cybersecurity Authority
2022.11 - Current
· Managed service transitions from in-house IT to fully outsourced managed services, including infrastructure, network, and application support.
· Developed project plans, schedules, and budgets; ensured resource availability and timely delivery.
· Acted as primary point of contact for clients; conducted regular project reviews, ensuring alignment with SLAs and KPIs.
· Facilitated coordination between service delivery, technical, and customer success teams to ensure smooth operations post-go-live.
· Applied ITIL and PMP best practices to standardize project execution and reporting.
System Operations Lead Specialist
National Cybersecurity Authority
2019.05 - 2022.10
- Oversee daily operations of IT systems and infrastructure
- Lead and support a team of system administrators or specialists
- Monitor system performance, availability, and security
- Troubleshoot and resolve complex technical issues
- Coordinate system upgrades, patches, and deployments
- Ensure compliance with IT policies and security standards
- Improve operational processes and automate routine tasks
- Act as a key point of contact for incident and change management
- Collaborate with cross-functional IT and business teams
Senior Database Administrator
Elm Company
2018.06 - 2019.05
- Install, monitor, maintain and configure databases for12 new projects of government solutions PostgreSQL, MySQL & SQL Server software.
- Configure AlwaysOn availability groups.
- Day to day database administration tasks for around 150 production databases.
- Implement monitoring and alerting.
- Implement backup and recovery processes.
- Provide system and SQL performance tuning and assist in business process integration with various data sources.
MS-SQL Database Administrator
Arab National Bank
2014.10 - 2018.05
Experience and responsibilities :
- Incident Troubleshooting, Performance Tuning and Capacity Planning.
- High Availability solutions like AlwaysOn Availability Groups.
- Disaster Recovery Solutions.
- Implementing Database Management tools.
- Database Security.
- SQL Server maintenance.
- Setup and configure database backup and restore.
- Strong communication skills, verbal and written.
- Consistent performance to exceed management expectations.
Education
Diploma in Computer Technology - Technical Support
Riyadh College Of Technology
Riyadh 2005.09 - 2008.05
Bachelor's Degree - Bachelor of Science in Computer Science
University Of New Brunswick
Saint John,New Brunswick,Canada 2010.01 - 2014.05
Skills
SQL Server, PostgreSQL/MySQL Database Administration
Windows Operating System (AD,DNS,DHCP,Clustering,GPO,WSUS,PKI)
VMware
Linux Operating System
Backup and Storage
Big Data
OpenStack
Network
Jira
Project Management
Timeline
IT Managed Services Project - Manager
National Cybersecurity Authority
2022.11 - Current
System Operations Lead Specialist
National Cybersecurity Authority
2019.05 - 2022.10
Senior Database Administrator
Elm Company
2018.06 - 2019.05
MS-SQL Database Administrator
Arab National Bank
2014.10 - 2018.05
Bachelor's Degree - Bachelor of Science in Computer Science
University Of New Brunswick
2010.01 - 2014.05
Diploma in Computer Technology - Technical Support
Riyadh College Of Technology
2005.09 - 2008.05