Dynamic Service Delivery Manager at YOUXEL Technology with a proven track record in enhancing customer satisfaction and optimizing resource allocation. Expert in incident management and client relationship management, I successfully led cross-functional teams to improve service quality and streamline operations, achieving significant performance improvements and fostering a culture of continuous enhancement.
Service level agreement management
undefinedIA Insurance Authority
The unified platform for the Insurance Authority services, targeting insurance companies in the Kingdom, overseeing the status of their licenses, supervising them, and issuing violations
Royal Protocol Readiness Assessment
A system designed to evaluate the preparedness of royal palaces to receive high-profile guests, including visiting presidential and royal delegations to the Kingdom of Saudi Arabia. It also assesses the availability and readiness of the dedicated vehicle fleet assigned to these delegations, ensuring seamless operations and easy monitoring of transportation tasks.
Ain Al-Yamamah System – Riyadh Municipality
Ain Al-Yamamah is the central system responsible for managing all regulatory and inspection processes within the Riyadh Municipality, Kingdom of Saudi Arabia.
MCIT – Survey Management System
Responsible for publishing and developing surveys for the Ministry of Communications and Information Technology, aimed at enhancing internal institutional communication and engagement across the ministry.
360 System – Ministry of Endowments (Awqaf)
The 360 System is responsible for inspection, supervision, and regulatory oversight of endowments across the Kingdom of Saudi Arabia. It facilitates the issuance of violations and the handling of financial crimes related to endowments and their custodians. The system aims to enhance and automate these processes, transforming it into a comprehensive platform for inspection and monitoring corrective actions for non-compliant endowments.
Ruksati System – NEOM Municipality
Ruksati is the official licensing system for shops and establishments within the NEOM Municipality. It supports the municipality's vision by streamlining the issuance of commercial licenses and overseeing their compliance with municipal regulations through ongoing monitoring and enforcement.
Inspection System for Real Estate Offices and Brokers – General Real Estate Authority
A system developed to ensure full compliance of real estate offices and brokers with the regulatory provisions set by the General Real Estate Authority. It facilitates periodic inspections and monitoring of offices, brokers, and real estate advertisements, enables the issuance of violations, and provides integrated payment solutions through a unified platform managed by the Authority.
Haj Ministry
Monitoring and ensuring the readiness of the holy sites during the Hajj season
SABB Expenses
expenses management mobile application with an admin portal for SABB in Saudi Arabia
GEA (The General Entertainment Authority)
Monitoring and ensuring the readiness of the entertainment sites during the Riyadh season
Mostaed System – Ministry of Health
Mostaed is a centralized platform developed for the Ministry of Health in the Kingdom of Saudi Arabia. It serves as the unified system for assessing the operational status of healthcare facilities and tracking the resolution of issues identified during routine monitoring and evaluation processes.
Hudon System – Ministry of Tourism
The Hudon System was developed to assess the readiness of hotels registered with the Ministry of Tourism to accommodate COVID-19 patients. It defines operational standards and dispatches inspectors to evaluate each facility’s preparedness to safely receive and manage patients in accordance with health and safety protocols.
Rased System – Ministry of Municipal, Rural Affairs and Housing
Rased is a nationwide monitoring system developed for the Ministry of Municipal, Rural Affairs and Housing. It oversees the ministry’s operational activities across the Kingdom of Saudi Arabia, supports citizens in issuing title deeds for land ownership, and facilitates the automation of traditional paper-based processes within the ministry.
Regulatory Compliance System – Royal Commission for AlUla
A system developed to monitor the compliance of commercial and health establishments in AlUla with municipal regulations. It manages the full inspection lifecycle, including enforcement actions, handling objections, and issuing invoices for violations.