MOHAMMED FAISAL SHERAZI
Jeddah,KSA
Summary
Customer-oriented and pre sales-driven professional with 4+ years of experience in customer service and pre sales, Demonstrated ability to handle customer concerns efficiently, drive sales, and build lasting relationships. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Skilled in pre sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Seeking a challenging role to contribute skills to a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon
01.2021 - 01.2023
- - Managed a high volume of customer interactions across multiple channels (chat, email, and phone).
- - Resolved complex inquiries, order issues, refunds, and technical troubleshooting with a customer-first approach.
- - Achieved high customer satisfaction scores by providing prompt and effective solutions.
- - Collaborated with internal teams to streamline processes and improve customer experience.
- - Maintained detailed documentation of customer interactions for quality assurance and performance tracking.
Pre-Sales
Alfa Solutions
01.2019 - 01.2021
- Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client''s needs.
- Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
- Coordinated cross-functional efforts to ensure timely delivery of proposals, meeting tight deadlines consistently.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
- Served as a trusted advisor for clients throughout the sales cycle, guiding them towards informed purchasing decisions.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
- Collaborated with marketing teams to create compelling content that highlights product benefits for targeted audiences in various stages of the buyer''s journey.
- Increased sales pipeline through the development of targeted prospect lists and conducting effective cold outreach.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Engineering
Osmania University
Intermediate
Narayana Junior College
SSC
Vikas High School
Skills
- Customer Service & Support – Expertise in handling customer inquiries, complaints, and solutions
- Sales & Business Development – Proven track record of increasing sales and revenue
- Team Collaboration & Leadership – Strong ability to work in teams and mentor junior employees
- Problem Solving & Decision Making – Skilled in analyzing issues and providing quick solutions
- Conflict Resolution & Complaint Handling – Effective at de-escalating difficult situations and ensuring customer satisfaction
- Market Research & Analysis – Ability to identify industry trends and business opportunities
- Communication & Interpersonal Skills – Excellent verbal and written communication in English, Urdu, and Hindi
- Time Management & Multitasking – Ability to handle multiple tasks efficiently in fast-paced environments
- Technical Proficiency – Familiar with CRM tools, Microsoft Office, and email/chat support platforms
Certification
- Customer Service & Communication Training – Amazon
- Sales & Negotiation Strategies – Alfa Solutions
LANGUAGES
English – Fluent
Urdu – Fluent
Hindi – Fluent
Timeline
Customer Service Associate
Amazon
01.2021 - 01.2023
Pre-Sales
Alfa Solutions
01.2019 - 01.2021
Intermediate
Narayana Junior College
SSC
Vikas High School
Engineering
Osmania University
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