Mohammed Favas
Travel Consultant
Al-khobar
Summary
Customer-oriented Reservation Agent with over five years of experience in aviation industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Travel Consultant
Dnata Travel - Goldmedal B2B
04.2023 - Current
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Reservation Sales Agent
Dnata Travel
4 2019 - 02.2023
- Worked for Saudireadymix, as travel coordinator with SRMCC and facilitated them all domestic & international flight & tours packages have proven multidimensional skill with dnata & outside dnata in different environments with confidently under pressure built & maintain goodwill & positive relation with business partner.
- Worked with SNC LAVLIN - Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. Maintained thorough and accurate records of transactions. Arranged travel accommodations for groups, couples, executives and special needs clients.
- Delivering exceptional call centre support to major corporate's namely ACWA Power, Al Marai, PWC, GAS Arabia Etc by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated land and air transportation based on cost and time of travel to enhance client experience and satisfaction.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Maintained two million level corporate accounts for two years.
Ticketing Agent
Al Shurei Travels
08.2018 - 04.2019
- Book transportation, make hotel reservations and collect payment/fees.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Ticketing Agent
Taam Tours and Travels
01.2018 - 08.2018
- Front line for customer service, responsible for assisting passengers with Travel needs using GDS i.e Sabre and Galilleo.
- Reviewed tickets, identification and passports to verify traveler identity.
Marketing Executive
Akbar Academy of Airline Studies
03.2017 - 09.2017
- Worked with team of marketing professionals to create print advertising campaigns, which highlighted products in dynamic settings.
- Presented marketing pitches to clients and received feedback. Provided explanations for decisions when required and incorporated requested changes.
- Delegated responsibilities to team members while clearly communicating what is expected of them to maintain synergy throughout project.
Education
Diploma - Travel and Tourism
Akbar Academy of Airline Studies
IATA, Montreal, Kerala 01.2016 - 04.2017
Bachelor of Commerce - Business Administration And Management
Calicut University, JDTCollege
Calicut, Kerala 01.2013 - 04.2016
Master of Business Administration - Tourism And Hospitality Management
NIBM GLOBAL
04.2001 -
Skills
MS Office software
International sales support
Customer service oriented
Planning and Coordination
Leadership
Exceptional customer service
Strong Communication Skills
Languages
English & Malayalam (Read, Write & Speak)
Proficient
C2
Hindi & Tamil (Speak)
Advanced
C1
Arabic (Read and Write Basic)
Intermediate
B1
Certification
Sabre Basic Functionalities
Timeline
Travel Consultant
Dnata Travel - Goldmedal B2B
04.2023 - Current
Ticketing Agent
Al Shurei Travels
08.2018 - 04.2019
Ticketing Agent
Taam Tours and Travels
01.2018 - 08.2018
Sabre Basic Functionalities
07-2017
Travelport Automated Course
07-2017
Amadeus Basic Functionality Course
07-2017
Foundation In Travel and Tourism - IATA
07-2017
Marketing Executive
Akbar Academy of Airline Studies
03.2017 - 09.2017
Diploma - Travel and Tourism
Akbar Academy of Airline Studies
01.2016 - 04.2017
Bachelor of Commerce - Business Administration And Management
Calicut University, JDTCollege
01.2013 - 04.2016
Master of Business Administration - Tourism And Hospitality Management
NIBM GLOBAL
04.2001 -
Reservation Sales Agent
Dnata Travel
4 2019 - 02.2023
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