mohammed gamal
Dammam,Eastern Province
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Talented leader offering over [Number] years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Captain Waiter
marina hotel
cairo
2008.01 - 2009.03
- Delivered quality service by providing warm and welcoming environment.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Tracked tables throughout meals to identify further sales opportunities.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Customer Relations Receptionist
mousa coast
mousa coast
2009.06 - 2010.11
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
Marketing Specialist
al jamal tourism company
cairo
2011.01 - 2011.09
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Gathered customer insight data to inform product development and marketing content.
- Generated and issued press releases, driving public interest in products.
- Worked within set financial constraints, keeping marketing expenses low.
- Acquired industry knowledge to support marketing efforts and strategies.
Restaurant Manager
movenpick hotel
Jeddah,saudi arabia, saudi arabia
2012.01 - 2016.01
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Data Entry Clerk
international company
cairo
2016.04 - 2016.09
- Entered up to [Number] records per day, continually exceeding productivity targets.
- Verified data accuracy and validity through regular audits.
- Introduced robust filing solutions, resulting in faster turnaround times.
- Sent completed entries to Data Managers for evaluation and final approval.
Restaurant Manager
maqlobah restaurant
kuwait, kuwait
2017.01 - 2021.01
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Restaurant Manager
big company of restaurants
saudi arabia, saudi arabia
2021.09 - Current
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Education
bachelor of tourism and hotels - tourism and hotels
suez canal university
egypt 2006.06 - 2010.06
Skills
- Passion for customer satisfaction
- Inventory control and record keeping
- Natural leader
- Food service background
- Front of House (FOH) recruitment
- Produce costings
- Hospitality business management
- Recipes and menu planning
- Food plating and presentation
- Employee management
- Recruitment
Languages
English
Advanced
French
Advanced
Russian
Advanced
Timeline
Restaurant Manager
big company of restaurants
2021.09 - Current
Restaurant Manager
maqlobah restaurant
2017.01 - 2021.01
Data Entry Clerk
international company
2016.04 - 2016.09
Restaurant Manager
movenpick hotel
2012.01 - 2016.01
Marketing Specialist
al jamal tourism company
2011.01 - 2011.09
Customer Relations Receptionist
mousa coast
2009.06 - 2010.11
Captain Waiter
marina hotel
2008.01 - 2009.03
bachelor of tourism and hotels - tourism and hotels
suez canal university
2006.06 - 2010.06