Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Gomaa

Mohammed Gomaa

Kafr ElDawar

Summary

I have extensive experience in providing outstanding customer service and hospitality to guests. In my current role as a Concierge at a 5-star hotel, I am responsible for providing guests with a world-class experience. Seeking a challenging yet rewarding position where I can use my experience in Hotel Management, and my knowledge of new hotel development to supervise a growing team while ensuring customer satisfaction.

Overview

17
17
years of professional experience

Work History

Guest Service Representative

Serry Beach Resort
02.2024 - Current
  • Welcomed guests with warmth and professionalism, ensuring a smooth check-in experience
  • Assisted with reservation modifications and resolved issues promptly and diplomatically
  • Handled payment transactions with accuracy, following proper cash handling procedures
  • Coordinated valet service and parked guest vehicles when required
  • Presented welcome drinks and refreshing face towels as part of the arrival protocol
  • Escorted guests to their rooms, verified room readiness, and confirmed satisfaction
  • Provided ongoing support throughout the stay, addressing guest needs and concerns
  • Conducted personalized tours of the hotel, highlighting restaurants, gym, pool, and other amenities
  • Resolved guest complaints tactfully to maintain high satisfaction and property reputation
  • Built strong rapport with returning guests to foster loyalty and repeat visits
  • Delivered all services under the Guest Services department, upholding premium hospitality standards
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Front Office and Concierge

Rixos Magawish Hotel
01.2022 - 12.2023
  • Welcoming customers upon entrance and confirming reservations
  • Acting as the point of reference for guests who need assistance or information
  • Understanding customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Driving Training

Al-Awael Driving Academy
07.2013 - 11.2021
  • Training clients to drive professionally, to be able to drive in an academic and scientific way
  • The goal is to ensure passing the driving tests, and to guarantee safe driving on the roads.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Limousine Driver Service

Albatross Limousine Service
04.2011 - 04.2013
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Calculated bills, issued receipts and accepted payments.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.

Limousine Driver Service

Mustang Corporation
06.2009 - 02.2011
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Demonstrated professionalism while interacting with event planners, hotel concierges, security personnel, and other essential contacts to coordinate smooth transportation experiences for clients.
  • Ensured client punctuality by effectively managing schedule and adjusting routes as needed to avoid traffic delays.

Marketing Representative

Taiba company for the manufacture of cartons
05.2008 - 03.2009
  • Identifies target customers and markets
  • Collects and compiles customer feedback in an easily reviewed and understood format for review by company management and leadership
  • Collects and maintains sales records required to track, review, and modify performance of marketing initiatives.
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.

Education

Industrial diploma Technical -

OSHA - Occupational Safety and Health Administration

Civil Defense Certificate - Rescue and extinguishing fires training

Skills

  • Customer Services in 5-star hotel
  • Aware of Hotels Policy & Procedure
  • Customer Transportation
  • Multi-language speaker
  • Golf car & luggage handling
  • Team player
  • Computer knowledge
  • Working under pressure
  • Working individually % with a group
  • Punctual
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Hospitality
  • Guest experiences
  • Guest relations
  • Hospitality service expertise
  • Guest accommodations

Languages

Arabic
Native or Bilingual
English
Full Professional
Russian
Limited Working

Timeline

Guest Service Representative

Serry Beach Resort
02.2024 - Current

Front Office and Concierge

Rixos Magawish Hotel
01.2022 - 12.2023

Driving Training

Al-Awael Driving Academy
07.2013 - 11.2021

Limousine Driver Service

Albatross Limousine Service
04.2011 - 04.2013

Limousine Driver Service

Mustang Corporation
06.2009 - 02.2011

Marketing Representative

Taiba company for the manufacture of cartons
05.2008 - 03.2009

OSHA - Occupational Safety and Health Administration

Civil Defense Certificate - Rescue and extinguishing fires training

Industrial diploma Technical -

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Mohammed Gomaa