MOHAMMED HAMED ALSHEHRI
Jeddah,Saudi Arabia
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Demonstrated ability to collaborate effectively within teamsand adapt to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organisational goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
customer service representative
CCC by STC
Jeddah, Saudi Arabia
03.2023 - 03.2025
- listen and respond to customers' questions.
- Work with customers to resolve complaints and process orders.
- Provide information about an organization's products and services.
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Monitor and Control Supervisor
Almajal G4s
Jeddah
02.2019 - 02.2021
- Supervise ATM failures
- Receiving calls from ATM feeding officials
- Receive and forward maintenance requests on the system
- Scheduling appointments
Balance and Match Supervisor
Almajal G4s
Jeddah, Saudi Arabia
06.2016 - 01.2019
- Supervise ATM operations
- Review of surplus and cash deficit
- Preparation of the daily report
- Solve problems in financial deficits
OTL Supervisor
Almajal G4s
Jeddah
12.2012 - 06.2016
- Verity the implementation of services with the officials of the ATM
- Receiving calls from ATM feeding officials
- The identity of those responsible
Education
Diploma - Network Technology
Computer Science
Jeddah, Mecca Region 01.2010 - 01.2012
Skills
- Microsoft Office
- Problem solver
- Photoshop
- CISCO
- Teamwork
- Ability to work under pressure
- Leadership
- Problem-solving
- Creativity
- Willingness to learn
- Positive attitude
- Data entry proficiency
- Customer education and onboarding
- Email administration
- Patient attitude
- Helpdesk operations
Certification
- Microsoft Excel.
- Microsoft Word.
- Hospitality Experience Program.
- Administrative Supervision.
- Conflict Management in the Work Environment.
- Data Protection & Privacy.
- Skills of dealing with subordinates.
- Preventing Bribery and Corruption.
- English Language 101-102.
- Completing The Track of English.
- Network Technician Licenses.
- Introduction to Fiber Optic Cables.
- stc Code Of Ethics For Subsidiaries.
- Cyber Security For Subsidiaries.
- Computer Hardware Basics.
- Networking Basics.
- Networking Essentials.
- Internet of Things and Promising Opportunities.
- Fiber Optic Technology and Internet Speeds.
- Internet of Things and Promising Opportunities.
Languages
Arabic
Native
English
Upper intermediate
Timeline
customer service representative
CCC by STC
03.2023 - 03.2025
Monitor and Control Supervisor
Almajal G4s
02.2019 - 02.2021
Balance and Match Supervisor
Almajal G4s
06.2016 - 01.2019
OTL Supervisor
Almajal G4s
12.2012 - 06.2016
Diploma - Network Technology
Computer Science
01.2010 - 01.2012
Similar Profiles
Ammar AzharAmmar Azhar
Data Engineer at STC Group (Solutions and CCC by STC)Data Engineer at STC Group (Solutions and CCC by STC)
Abdulrahman AlfarajAbdulrahman Alfaraj
Sales and Admin Officer at CCC - By STCSales and Admin Officer at CCC - By STC
Hanadi AlKhamisHanadi AlKhamis
Customer Experience Representative at CCC by STCCustomer Experience Representative at CCC by STC