Mohammed Hussain Fatani
Riyadh
Summary
A dedicated IT professional seeking an IT Support Specialist role within a progressive organization. Committed to applying extensive technical expertise in Active Directory management, firewall administration, and system support-combined with a proven history of enhancing operational efficiency-to contribute to organizational success and foster personal career development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
United Motors Company
Riyadh, Saudi Arabia
12.2023 - Current
- Providing support to users via phone, email, or support tickets, and resolving technical issues encountered by users with software or hardware systems
- Maintain and troubleshoot PC hardware, performing Windows OS formatting, and upgrades
Technical Support Officer
MEFIC Capital
Riyadh, Saudi Arabia
09.2018 - 11.2023
- Created user accounts in the Active Directory and assigned permissions.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory .
- Creating and managing user email accounts through Exchange Admin Center
- Managing email groups such as distribution lists and mail-enabled groups using Exchange Admin Center
- Managing FortiGate Upgrade FortiGate Firewalls to ensure network security and protect against threats, implementing advanced security policies such as application-based filters and VPN, and monitoring traffic
- Managing FortiMail and Upgrade FortiMail for email filtering and protection against viruses, spam, and phishing attacks, monitoring system performance to ensure the security and efficiency of email operations
- Customizing access to tools and functions within Kaspersky Security Center based on roles and responsibilities within the organization
- Managing phones and users through Cisco Unified CM Administration, including configuring and assigning phones to appropriate user accounts
- Monitoring the daily performance of SpeechLog systems to ensure service continuity and prevent any system failures or interruptions
- Responsible for managing and operating SpeechLog systems specialized in call recording, storage, and analysis
- Training different teams within the company on how to use SpeechLog systems efficiently, ensuring they understand all available features and how to fully utilize them
- Managing Host Servers and Virtual Machines via XCP-ng
- Providing support to users via phone, email, and resolving technical issues encountered by customers with software or hardware systems
- Conducted PC maintenance, Windows OS upgrades, and software activations
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured network printers and other peripheral devices.
- Training user on how to use systems and software correctly to enhance their efficiency
- Setting up and maintaining computers and resolving related issues
Web Developer
MEFIC Capital
Riyadh, Saudi Arabia
01.2015 - 08.2018
- Managed the company's website and updated it regularly to ensure the latest information and services are available to clients
- Responsible for regularly publishing official news and announcements about the company on the website, including updates on new products, or important company updates
- Granted permissions to relevant individuals for managing the website based on their roles within the company, ensuring the security of sensitive information and data
Training
MEFIC Capital
Riyadh, Saudi Arabia
09.2014 - 12.2014
- Assisted in organizing and managing small projects, such as preparing agendas, coordinating activities, and ensuring tasks were completed on time
- Learned how to work on multiple tasks simultaneously and manage priorities effectively
- Learned how to use various software systems that manage the company's daily operations
- Entered data and updated records accurately
Customer Service
Riyad Bank
Riyadh, Saudi Arabia
03.2014 - 05.2014
- Providing consultations to customers regarding bank accounts, loans, and credit cards
- Handling customer inquiries and resolving their issues efficiently and professionally
- Performing daily banking procedures such as opening and closing accounts
- Using banking systems to input data and process transactions accurately and securely
Education
Diploma - Computer Programming
Institute of Public Administration
Riyadh, Saudi Arabia01.2014
Skills
- Technical Troubleshooting
- Software Installation
- User Support
- Application Installations
- Hardware Troubleshooting
- Task Prioritization
- Problem Solving
- Time Management
- Stress Management
- Team Collaboration
- Effective Communication
- Customer Service Excellence
Certification
- CCST IT Support - Cisco, c1843962b66c4beea78184a3ef6f11b6
- IT Operations Specialist - CIOS - CompTIA
- CompTIA Network+ - CompTIA, HXPRE6J6FEEQQD95
- CompTIA A+ - CompTIA, CJMZ514ZB2141FS7
- Google IT Support Professional - Grow with Google
- Digital Forensics Essentials - EC-Council, ECC7625184903
- Membership Certificate - Saudi Council of Engineers, 933307
Courses Professional Development
- The Power of Positive Thinking - United Trainers
- Secrets of Success - United Trainers
- Secrets of Social Intelligence - United Trainers
- Problem Solving - Doroob (Saudi Human Resources Development Fund)
- Time Management - Doroob (Saudi Human Resources Development Fund)
- Stress Management - Doroob (Saudi Human Resources Development Fund)
- Computer Forensic Investigator - Learners Point Computer Training, Dubai
- Personal Development - Doroob (Saudi Human Resources Development Fund)
- Self-Improvement - Doroob (Saudi Human Resources Development Fund)
- Culture of Tilework Technically - Doroob (Saudi Human Resources Development Fund)
- Introduction to Microsoft Outlook - Doroob (Saudi Human Resources Development Fund)
- IT in the Workplace: How to Present Data - Doroob (Saudi Human Resources Development Fund)
- IT in the Workplace: Master Microsoft Office - Doroob (Saudi Human Resources Development Fund)
- Mobile Maintenance Basics - Doroob (Saudi Human Resources Development Fund)
- Direct English Level 1 - Alkhaleej Training
- Direct English Foundation - Alkhaleej Training
Accomplishments
- Providing technical support to users daily at United Motors Company and resolving nearly 95% of issues in a timely manner.
- Providing technical support to users daily at Mefic Capital and resolving nearly 95% of issues in a timely manner.
Timeline
IT Support Specialist
United Motors Company
12.2023 - Current
Technical Support Officer
MEFIC Capital
09.2018 - 11.2023
Web Developer
MEFIC Capital
01.2015 - 08.2018
Training
MEFIC Capital
09.2014 - 12.2014
Customer Service
Riyad Bank
03.2014 - 05.2014
Diploma - Computer Programming
Institute of Public Administration