Mohammed Hussain Fatani
Riyadh
Summary
A dedicated IT professional seeking an IT Support Specialist role within a progressive organization. Committed to applying extensive technical expertise in Active Directory management, firewall administration, and system support-combined with a proven history of enhancing operational efficiency-to contribute to organizational success and foster personal career development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
United Motors Company
12.2023 - Current
- Providing support to users via phone, email, or support tickets, and resolving technical issues encountered by users with software or hardware systems
- Maintain and troubleshoot PC hardware, performing Windows OS formatting, and upgrades
Technical Support Officer
MEFIC Capital
09.2018 - 11.2023
- Created user accounts in the Active Directory and assigned permissions.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory .
- Creating and managing user email accounts through Exchange Admin Center
- Managing email groups such as distribution lists and mail-enabled groups using Exchange Admin Center
- Managing FortiGate Upgrade FortiGate Firewalls to ensure network security and protect against threats, implementing advanced security policies such as application-based filters and VPN, and monitoring traffic
- Managing FortiMail and Upgrade FortiMail for email filtering and protection against viruses, spam, and phishing attacks, monitoring system performance to ensure the security and efficiency of email operations
- Customizing access to tools and functions within Kaspersky Security Center based on roles and responsibilities within the organization
- Managing phones and users through Cisco Unified CM Administration, including configuring and assigning phones to appropriate user accounts
- Monitoring the daily performance of SpeechLog systems to ensure service continuity and prevent any system failures or interruptions
- Responsible for managing and operating SpeechLog systems specialized in call recording, storage, and analysis
- Training different teams within the company on how to use SpeechLog systems efficiently, ensuring they understand all available features and how to fully utilize them
- Managing Host Servers and Virtual Machines via XCP-ng
- Providing support to users via phone, email, and resolving technical issues encountered by customers with software or hardware systems
- Conducted PC maintenance, Windows OS upgrades, and software activations
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured network printers and other peripheral devices.
- Training user on how to use systems and software correctly to enhance their efficiency
- Setting up and maintaining computers and resolving related issues
Web Developer
MEFIC Capital
01.2015 - 08.2018
- Managed the company's website and updated it regularly to ensure the latest information and services are available to clients
- Responsible for regularly publishing official news and announcements about the company on the website, including updates on new products, or important company updates
- Granted permissions to relevant individuals for managing the website based on their roles within the company, ensuring the security of sensitive information and data
Training
MEFIC Capital
09.2014 - 12.2014
- Assisted in organizing and managing small projects, such as preparing agendas, coordinating activities, and ensuring tasks were completed on time
- Learned how to work on multiple tasks simultaneously and manage priorities effectively
- Learned how to use various software systems that manage the company's daily operations
- Entered data and updated records accurately
Customer Service
Riyad Bank
03.2014 - 05.2014
- Providing consultations to customers regarding bank accounts, loans, and credit cards
- Handling customer inquiries and resolving their issues efficiently and professionally
- Performing daily banking procedures such as opening and closing accounts
- Using banking systems to input data and process transactions accurately and securely
Education
Diploma - Computer Programming
Institute of Public Administration
Riyadh, Saudi Arabia01.2014
Skills
- Technical Troubleshooting
- Software Installation
- User Support
- Application Installations
- Hardware Troubleshooting
- Task Prioritization
- Problem Solving
- Time Management
- Stress Management
- Team Collaboration
- Effective Communication
- Customer Service Excellence
Certification
- CCST IT Support - Cisco, c1843962b66c4beea78184a3ef6f11b6
- IT Operations Specialist - CIOS - CompTIA
- CompTIA Network+ - CompTIA, HXPRE6J6FEEQQD95
- CompTIA A+ - CompTIA, CJMZ514ZB2141FS7
- Google IT Support Professional - Grow with Google
- Digital Forensics Essentials - EC-Council, ECC7625184903
- Membership Certificate - Saudi Council of Engineers, 933307
Courses Professional Development
- The Power of Positive Thinking - United Trainers
- Secrets of Success - United Trainers
- Secrets of Social Intelligence - United Trainers
- Problem Solving - Doroob (Saudi Human Resources Development Fund)
- Time Management - Doroob (Saudi Human Resources Development Fund)
- Stress Management - Doroob (Saudi Human Resources Development Fund)
- Computer Forensic Investigator - Learners Point Computer Training, Dubai
- Personal Development - Doroob (Saudi Human Resources Development Fund)
- Self-Improvement - Doroob (Saudi Human Resources Development Fund)
- Culture of Tilework Technically - Doroob (Saudi Human Resources Development Fund)
- Introduction to Microsoft Outlook - Doroob (Saudi Human Resources Development Fund)
- IT in the Workplace: How to Present Data - Doroob (Saudi Human Resources Development Fund)
- IT in the Workplace: Master Microsoft Office - Doroob (Saudi Human Resources Development Fund)
- Mobile Maintenance Basics - Doroob (Saudi Human Resources Development Fund)
- Direct English Level 1 - Alkhaleej Training
- Direct English Foundation - Alkhaleej Training
Accomplishments
- Providing technical support to users daily at United Motors Company and resolving nearly 95% of issues in a timely manner.
- Providing technical support to users daily at Mefic Capital and resolving nearly 95% of issues in a timely manner.
Timeline
IT Support Specialist
United Motors Company
12.2023 - Current
Technical Support Officer
MEFIC Capital
09.2018 - 11.2023
Web Developer
MEFIC Capital
01.2015 - 08.2018
Training
MEFIC Capital
09.2014 - 12.2014
Customer Service
Riyad Bank
03.2014 - 05.2014
Diploma - Computer Programming
Institute of Public Administration
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