MOUSAB MUDATHER
IT Technical and Maintenance
Dammam,04
Summary
Highly motivated IT Technical Support Specialist with 9 years of experience in installation, configuration, and maintenance of NRC ATM systems. Proven ability to troubleshoot complex technical issues, ensuring optimal performance and user satisfaction.
Overview
11
11
years of professional experience
Work History
Technical Support
FARHA IMPORT & EXPORT CO.
01.2021 - 12.2023
- Increased sales revenue by providing timely and effective technical support to clients.
- Provided technical support during installation phases, ensuring seamless implementation of engineered solutions onsite.
- Provided expert customer service and technical support to clients.
- Streamlined technical support processes for improved customer satisfaction and faster issue resolution.
ATM Field Engineer
BANK SELF SERVICE SOLUTION CO
01.2016 - 01.2021
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Furnished review of design modifications and appeals for clarification.
- Provided review of design modifications and requests for clarification.
- Confirmed that construction progressed as scheduled and in compliance with contract specifications.
- Managed team in troubleshooting efforts that alleviated errors.
- Identified major issues that could arise and provided solutions for these problems.
IT Help Desk Officer
Farmer Commercial Bank
01.2013 - 12.2016
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Enhanced end-user experience with effective communication skills and empathetic listening.
- Collaborated with cross-functional teams to implement IT improvements, optimizing system performance.
- Created user-friendly documentation for various systems and applications, facilitating ease-of-use among staff members.
- Performed troubleshooting and diagnosis for issues related to the software peripheral equipment implemented remote troubleshooting techniques to solve common software and hardware issues
Education
MBA - General Business Administration
NATIONAL RIBAT UNIVERSITY
Khartoum,Sudan 04.2001 -
Bachelor of Science - Information Technology
NATIONAL RIBAT UNIVERSITY
04.2001 -
Skills
Technical Support and Assistance
In-field technical support
On-Site Technical Support
Remote Technical Support
Desktop Technical Support
Technical Support Proficiency
Technical Support Management
Expert Technical Support
GIS Technical Support
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Technical Support
FARHA IMPORT & EXPORT CO.
01.2021 - 12.2023
ATM Field Engineer
BANK SELF SERVICE SOLUTION CO
01.2016 - 01.2021
IT Help Desk Officer
Farmer Commercial Bank
01.2013 - 12.2016
MBA - General Business Administration
NATIONAL RIBAT UNIVERSITY
04.2001 -
Bachelor of Science - Information Technology
NATIONAL RIBAT UNIVERSITY
04.2001 -
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