Mohammed Jarrar
Senior Technical Consultant
Summary
Bilingual Technical Consultant with software engineering backgrounded. Over 10 years of experience in different projects includes 4+ years in project planning, requirements gathering and client relationship management. Expertise in implementation Systems and software projects within any industry.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Technical Consultant
Ideal Soft Emirates L.L.C
Dubai
01.2020 - Current
- Playing Product Owner role
- Drove continuous improvement, providing thought leadership in technical aspects of solution delivery.
- Analyzed business and technical requirements, identifying opportunities that led to 90% performance increase.
- Translated unstructured work requests into actionable user stories, using Azure DevOps.
- Led IT support for 1st and 2nd line project issues.
- Oversaw the planning, application development, verification and risks involved in software projects.
- Performed in-depth analysis of Business Intelligence and KPI data to identify growth opportunities.
- Facilitated validation of implemented solutions by defining user acceptance criteria.
- Organize, lead and document regular meetings with internal stakeholders, clients, and third parties
Senior Software Implementation Consultant
Ideal Soft Emirates L.L.C
Dubai
01.2017 - 01.2020
- Met project goals by working cohesively with design and development teams to drive results.
- Optimized end-to-end business flow, developing user acceptance plans to verify solutions against client requirements.
- Completed trail runs of applications solutions to confirm accurate output.
- Maximized product and service project management using Agile methodologies.
- Developed test cases and scripts for quality assurance use.
- Offered ongoing technical support to clients and end-users to improve system stability.
- Debugged and tested range of applications, specializing in vehicles inspection parameters.
Implementation and Support Engineer
Ideal Soft Emirates L.L.C
Dubai
02.2015 - 01.2017
- Render consulting services and act to ensure customer meets the business requirements.
- Configure and ensure software changes to system to assist in business organizational changes.
- Inspect changes before customer performs user acceptance testing.
- Extend user support and training to customer and support users.
- Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
- Coordinate with customer to resolve issues.
- Handle customer request priorities.
Technical Support Executive
Dubizzle.ae
Dubai
04.2013 - 01.2015
- Managing and controlling all the ads on the UAE and MENA sites
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Following up and support the users via Zendesk or emails.
- Manage users’ accounts (Activation, suspension, block and upgrade).
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
Technical Support Engineer
Cupola Tele services
Dubai
08.2012 - 03.2013
- Reported incidents, risks and hazards by following set procedures.
- Managed and prioritized allocated incoming support tickets.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Created assessment reports of equipment issues and resolutions using operational data.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Provided remote support for product functionality, maintenance and troubleshooting.
Software QA Tester
H&T Global Circuits
Amman
02.2010 - 07.2012
- Prevented project delivery delays, using Jira to facilitate project tracking.
- Refined testing policies, procedures and scripts.
- Assessed program functionality against user requirements and established guidelines.
- Optimized software testing to strengthen Quality Assurance (QA) measures.
- Oversaw focused testing processes to capture meaningful insights into current processes.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence
Education
Bachelor of Science - Software Engineering
Philadelphia University
Amman, Jordan 09.2004 - 09.2009
No Degree - PRINCE2, PMP, CCBA And Scrum Master
Self-Study
Dubai, United Arab Emirates 04.2001 -
Skills
Project planning and development
undefinedTimeline
Senior Technical Consultant
Ideal Soft Emirates L.L.C
01.2020 - Current
Senior Software Implementation Consultant
Ideal Soft Emirates L.L.C
01.2017 - 01.2020
Implementation and Support Engineer
Ideal Soft Emirates L.L.C
02.2015 - 01.2017
Technical Support Executive
Dubizzle.ae
04.2013 - 01.2015
Technical Support Engineer
Cupola Tele services
08.2012 - 03.2013
Software QA Tester
H&T Global Circuits
02.2010 - 07.2012
Bachelor of Science - Software Engineering
Philadelphia University
09.2004 - 09.2009
No Degree - PRINCE2, PMP, CCBA And Scrum Master
Self-Study
04.2001 -
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