Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammed Jarrar

Senior Technical Consultant

Summary

Bilingual Technical Consultant with software engineering backgrounded. Over 10 years of experience in different projects includes 4+ years in project planning, requirements gathering and client relationship management. Expertise in implementation Systems and software projects within any industry.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Senior Technical Consultant

Ideal Soft Emirates L.L.C
Dubai
01.2020 - Current
  • Playing Product Owner role
  • Drove continuous improvement, providing thought leadership in technical aspects of solution delivery.
  • Analyzed business and technical requirements, identifying opportunities that led to 90% performance increase.
  • Translated unstructured work requests into actionable user stories, using Azure DevOps.
  • Led IT support for 1st and 2nd line project issues.
  • Oversaw the planning, application development, verification and risks involved in software projects.
  • Performed in-depth analysis of Business Intelligence and KPI data to identify growth opportunities.
  • Facilitated validation of implemented solutions by defining user acceptance criteria.
  • Organize, lead and document regular meetings with internal stakeholders, clients, and third parties

Senior Software Implementation Consultant

Ideal Soft Emirates L.L.C
Dubai
01.2017 - 01.2020
  • Met project goals by working cohesively with design and development teams to drive results.
  • Optimized end-to-end business flow, developing user acceptance plans to verify solutions against client requirements.
  • Completed trail runs of applications solutions to confirm accurate output.
  • Maximized product and service project management using Agile methodologies.
  • Developed test cases and scripts for quality assurance use.
  • Offered ongoing technical support to clients and end-users to improve system stability.
  • Debugged and tested range of applications, specializing in vehicles inspection parameters.

Implementation and Support Engineer

Ideal Soft Emirates L.L.C
Dubai
02.2015 - 01.2017
  • Render consulting services and act to ensure customer meets the business requirements.
  • Configure and ensure software changes to system to assist in business organizational changes.
  • Inspect changes before customer performs user acceptance testing.
  • Extend user support and training to customer and support users.
  • Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
  • Coordinate with customer to resolve issues.
  • Handle customer request priorities.

Technical Support Executive

Dubizzle.ae
Dubai
04.2013 - 01.2015
  • Managing and controlling all the ads on the UAE and MENA sites
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Following up and support the users via Zendesk or emails.
  • Manage users’ accounts (Activation, suspension, block and upgrade).
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.

Technical Support Engineer

Cupola Tele services
Dubai
08.2012 - 03.2013
  • Reported incidents, risks and hazards by following set procedures.
  • Managed and prioritized allocated incoming support tickets.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Created assessment reports of equipment issues and resolutions using operational data.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Provided remote support for product functionality, maintenance and troubleshooting.

Software QA Tester

H&T Global Circuits
Amman
02.2010 - 07.2012
  • Prevented project delivery delays, using Jira to facilitate project tracking.
  • Refined testing policies, procedures and scripts.
  • Assessed program functionality against user requirements and established guidelines.
  • Optimized software testing to strengthen Quality Assurance (QA) measures.
  • Oversaw focused testing processes to capture meaningful insights into current processes.
  • Identified bugs, risks and anomalies, applying action to prevent reoccurrence

Education

Bachelor of Science - Software Engineering

Philadelphia University
Amman, Jordan
09.2004 - 09.2009

No Degree - PRINCE2, PMP, CCBA And Scrum Master

Self-Study
Dubai, United Arab Emirates
04.2001 -

Skills

Project planning and development

Project Management

Develop and execute implementation plans

Excellent stake holder management skills

Excellent presentation skills

Excellent organizational skills

Excellent UAT skills

Training and Development

Timeline

Senior Technical Consultant

Ideal Soft Emirates L.L.C
01.2020 - Current

Senior Software Implementation Consultant

Ideal Soft Emirates L.L.C
01.2017 - 01.2020

Implementation and Support Engineer

Ideal Soft Emirates L.L.C
02.2015 - 01.2017

Technical Support Executive

Dubizzle.ae
04.2013 - 01.2015

Technical Support Engineer

Cupola Tele services
08.2012 - 03.2013

Software QA Tester

H&T Global Circuits
02.2010 - 07.2012

Bachelor of Science - Software Engineering

Philadelphia University
09.2004 - 09.2009

No Degree - PRINCE2, PMP, CCBA And Scrum Master

Self-Study
04.2001 -
Mohammed JarrarSenior Technical Consultant