Mohammed Jarrar
Senior Technical Consultant
Summary
Bilingual Technical Consultant with software engineering backgrounded. Over 10 years of experience in different projects includes 4+ years in project planning, requirements gathering and client relationship management. Expertise in implementation Systems and software projects within any industry.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Technical Consultant
Ideal Soft Emirates L.L.C
Dubai
01.2020 - Current
- Playing Product Owner role
- Drove continuous improvement, providing thought leadership in technical aspects of solution delivery.
- Analyzed business and technical requirements, identifying opportunities that led to 90% performance increase.
- Translated unstructured work requests into actionable user stories, using Azure DevOps.
- Led IT support for 1st and 2nd line project issues.
- Oversaw the planning, application development, verification and risks involved in software projects.
- Performed in-depth analysis of Business Intelligence and KPI data to identify growth opportunities.
- Facilitated validation of implemented solutions by defining user acceptance criteria.
- Organize, lead and document regular meetings with internal stakeholders, clients, and third parties
Senior Software Implementation Consultant
Ideal Soft Emirates L.L.C
Dubai
01.2017 - 01.2020
- Met project goals by working cohesively with design and development teams to drive results.
- Optimized end-to-end business flow, developing user acceptance plans to verify solutions against client requirements.
- Completed trail runs of applications solutions to confirm accurate output.
- Maximized product and service project management using Agile methodologies.
- Developed test cases and scripts for quality assurance use.
- Offered ongoing technical support to clients and end-users to improve system stability.
- Debugged and tested range of applications, specializing in vehicles inspection parameters.
Implementation and Support Engineer
Ideal Soft Emirates L.L.C
Dubai
02.2015 - 01.2017
- Render consulting services and act to ensure customer meets the business requirements.
- Configure and ensure software changes to system to assist in business organizational changes.
- Inspect changes before customer performs user acceptance testing.
- Extend user support and training to customer and support users.
- Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
- Coordinate with customer to resolve issues.
- Handle customer request priorities.
Technical Support Executive
Dubizzle.ae
Dubai
04.2013 - 01.2015
- Managing and controlling all the ads on the UAE and MENA sites
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Following up and support the users via Zendesk or emails.
- Manage users’ accounts (Activation, suspension, block and upgrade).
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
Technical Support Engineer
Cupola Tele services
Dubai
08.2012 - 03.2013
- Reported incidents, risks and hazards by following set procedures.
- Managed and prioritized allocated incoming support tickets.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Created assessment reports of equipment issues and resolutions using operational data.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Provided remote support for product functionality, maintenance and troubleshooting.
Software QA Tester
H&T Global Circuits
Amman
02.2010 - 07.2012
- Prevented project delivery delays, using Jira to facilitate project tracking.
- Refined testing policies, procedures and scripts.
- Assessed program functionality against user requirements and established guidelines.
- Optimized software testing to strengthen Quality Assurance (QA) measures.
- Oversaw focused testing processes to capture meaningful insights into current processes.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence
Education
Bachelor of Science - Software Engineering
Philadelphia University
Amman, Jordan 09.2004 - 09.2009
No Degree - PRINCE2, PMP, CCBA And Scrum Master
Self-Study
Dubai, United Arab Emirates 04.2001 -
Skills
Project planning and development
Project Management
Develop and execute implementation plans
Excellent stake holder management skills
Excellent presentation skills
Excellent organizational skills
Excellent UAT skills
Training and Development
Timeline
Senior Technical Consultant
Ideal Soft Emirates L.L.C
01.2020 - Current
Senior Software Implementation Consultant
Ideal Soft Emirates L.L.C
01.2017 - 01.2020
Implementation and Support Engineer
Ideal Soft Emirates L.L.C
02.2015 - 01.2017
Technical Support Executive
Dubizzle.ae
04.2013 - 01.2015
Technical Support Engineer
Cupola Tele services
08.2012 - 03.2013
Software QA Tester
H&T Global Circuits
02.2010 - 07.2012
Bachelor of Science - Software Engineering
Philadelphia University
09.2004 - 09.2009
No Degree - PRINCE2, PMP, CCBA And Scrum Master
Self-Study
04.2001 -