Abdul Kareem Abdul Gani
Riyadh
Summary
An efficient analytical, positive thinking, target consultant with the proven ability to meet deadlines, and the initiative to make decisions. A good communicator with the ability to work individually or as part of a team. Looking for a challenging position in an organization which can utilize my position to its full extent and where there is a need to share co-operative efforts through sound planning, creativity and specialization.
Overview
16
16
years of professional experience
Work History
STATION SUPERVISOR
Riyadh Metro
Riyadh
02.2020 - Current
- Engaged in collaboration with a management team comprising 10 to 20 members to formulate long-term objectives aimed at ensuring the station's success.
- Trained new hires on company policies and procedures, as well as job-specific duties.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Inspected equipment regularly to ensure proper functioning and compliance with safety standards.
- Conducted regular audits of stations to identify any potential problems or areas needing improvement.
- Resolved conflicts between staff members in an effective manner.
- Provided support during emergencies by coordinating resources and personnel to address the situation quickly and efficiently.
- Performed regular maintenance checks and identified any repair needs before they became serious issues.
- Instructed employees on proper safety procedures and ensured compliance with all applicable rules and regulations.
- Ensured that all equipment was functioning properly at all times by performing routine inspections and preventive maintenance tasks.
- Evaluated employee performance regularly using feedback from staff members as well as customers.
- Supervised and coordinated the activities of station personnel to ensure efficient operations.
- Investigated accidents and incidents at the station and developed corrective action plans for future prevention.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Oversaw team scheduling and individual assignments to meet coverage demands.
TOUR MANAGER
Hypo Tours Lanka
Colombo
12.2018 - 01.2020
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Maintained contact with vendors regarding payment schedules and services rendered.
- Served as a point of contact between customers and other personnel involved in the tour operation.
- Prepared detailed reports on tour performance after completion of each trip.
- Ensured all necessary documents were in order prior to departure dates.
- Inspected accommodations before client check-in to guarantee quality standards were met.
- Oversaw the daily operations of the tour team.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Oversaw a team of 5 to 8 staff members, offering guidance on tasks pertinent to their respective job responsibilities.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
TOUR EXECUTIVE
Tropical Ceylon Private Limited
Colombo
03.2018 - 12.2018
- Communicating directly with the corporate & individual clients and involving from receiving the clients requests until giving him the final offer and getting his confirmation
- Cooperate with the related departments and service suppliers to ensure fulfillment of the clients’ requirements and gain his satisfaction
- Arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements
- Customizing an offer for the client as per the required destination and budget
- Collecting, evaluating and responding (as appropriate) to customer feedback through emails or phone
- Using market research information to guide decisions and arrange packages accordingly
- Handling hotel/cruise bookings and services.
CUSTOMER SERVICES AGENT
Qatar Aviation Services
Doha
03.2014 - 02.2018
- Providing best customer service to all passengers travelling with Qatar Airways
- Assisting passengers at lobby, check-in counters, aircraft boarding, coach releasing, transfer desks, arrivals, baggage services
- Constantly make sure the needs of the passengers fulfilled and maintain Qatar Airways professional image by adhering to all applicable policies and procedures
- Answering questions and offer information covering a wide variety of airline and airport related topics such as connecting flight information and direction assistance
- Assisting to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters
- Ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination.
SHOP ASSISTANT MANAGER
Land Mark Group
Riyadh
05.2011 - 08.2013
- Monitored stock levels and alerted management when supplies are running low or needed replenishing.
- Conducted regular inventory checks to ensure accurate stock levels.
- Operated the cash register to process customer purchases accurately and efficiently.
- Performed opening, and closing procedures for the store including counting money in cash drawers at the start, and end of shifts.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Developed strong relationships with vendors to ensure timely delivery of goods.
- Assisted in training new employees on standard operating procedures within the store environment.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Completed daily checklists for smooth shop operations.
- Collaborated with team members to meet sales targets and store objectives.
- Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
PROJECT ASSOCIATE
Innodata Isogen Private Limited
Colombo
02.2009 - 03.2010
- Converting XML language to HTML
- Creating E-BOOKS for E-PAD
- Editing PDF Files
- Data Conversation
Education
Skills
- Microsoft office skills
- Reporting skills
- Secretarial tasks
- Working as a team
- Writing Skills
- Communication
- Customer Service Excellence
- Problem Solving
- Managing processes
- Data entry and HTML
Personal Information
- Date of Birth: 08/22/88
- Nationality: Sri Lankan
Languages
- Arabic
- English
- Hindi
- Sinhala
- Tamil
References
- Mr. Hussam Halawi, CS Manager of Qatar Aviation Services, Hamad International Airport, Doha, Qatar, +974 4010 3339
- Mr. Ranjan, HR Manager of Innodata (PVT) LTD., 05, 1st and 2nd Floor Colombo 01, Colombo, Sri Lanka, +94 112 436 259
Hobbies and Interests
Participated and Represented for Royal Warrior SC Cricket Club (Division 3), Participated and Represented for Roggers Cricket Club (Division 2), Participated and Represented Peterson Cricket club (Division 3 & Under 21,23), Participated and Represented School Cricket Tournaments Organized by Sri Lanka Cricket Association in All Age Group, Captain of School Cricket (under 19), Participated and Represented School Hockey Team (under 15), PARTICIPATE IN THE INTER HOUSE SCHOOL SPORTS MEET, MEMBER OF SCHOOL ATHLETICS TEAM, CAPTAIN OF INTER HOUSE SCHOOL SPORTS MEET
Timeline
STATION SUPERVISOR
Riyadh Metro
02.2020 - Current
TOUR MANAGER
Hypo Tours Lanka
12.2018 - 01.2020
TOUR EXECUTIVE
Tropical Ceylon Private Limited
03.2018 - 12.2018
CUSTOMER SERVICES AGENT
Qatar Aviation Services
03.2014 - 02.2018
SHOP ASSISTANT MANAGER
Land Mark Group
05.2011 - 08.2013
PROJECT ASSOCIATE
Innodata Isogen Private Limited
02.2009 - 03.2010
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