Summary
Overview
Work History
Education
Skills
Certification
Websites, Portfolios and Profiles
Languages
nationality
Timeline
Generic

MOHAMMED KHALED

Jeddah

Summary

Experienced IT Support Specialist with a proven track record in providing comprehensive technical support and troubleshooting for hardware, software, network, and security issues. Adept at managing Windows and macOS operating systems, administering Microsoft 365 services, and performing Active Directory management. Demonstrated expertise in LAN/WAN troubleshooting, TCP/IP configuration, and network diagnostics. Skilled in cybersecurity tasks, user training, and maintaining IT ticketing systems to ensure prompt issue resolution. Strong collaboration and time management skills with a focus on delivering efficient remote IT support. Career goal: To leverage extensive technical knowledge to enhance IT infrastructure management within a dynamic organisation. IT professional with hands-on experience in troubleshooting and resolving technical issues across various platforms. Adept at delivering remote and on-site support, ensuring smooth operation of hardware and software, and providing clear, easy-to-understand guidance to users. Strong communication and problem-solving skills enable seamless collaboration with team members and clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Balubaid Group
jeddah
06.2024 - Current
  • Provide technical support to end users, troubleshooting hardware, software, network, and security issues
  • Install, configure, and maintain Windows and macOS operating systems
  • Administer Microsoft 365 services including Teams, SharePoint, and OneDrive
  • Perform Active Directory management, user provisioning, and Group Policy configuration
  • Manage VPN setup, firewall configuration, and network troubleshooting
  • Maintain IT ticketing systems and ensure prompt issue resolution

IT Support Specialist

Dar Al Emaar
Cairo
03.2021 - 11.2023
  • Provided remote IT support, troubleshooting network connectivity, software, and hardware issues
  • Configured and managed Microsoft 365 and remote desktop applications
  • Performed LAN/WAN troubleshooting, TCP/IP configuration, and network diagnostics
  • Assisted in cybersecurity tasks, ensuring endpoint protection and compliance with security policies
  • Conducted user training on software applications and IT best practices

Education

Bachelor of Science - Information Technology

Limkokwing University
Malaysia
01.2023

Skills

  • Windows
  • MacOS
  • Desktop Support
  • Laptop Support
  • LAN/WAN Troubleshooting
  • TCP/IP
  • DNS
  • DHCP Configuration
  • Active Directory
  • Microsoft 365
  • McAfee
  • Bitdefender
  • IT Infrastructure Management
  • Technical Problem-Solving
  • Remote IT Support
  • Network Maintenance
  • Reporting
  • Time Management
  • Collaboration
  • Remote support
  • Software installation
  • Technical support
  • Issue troubleshooting
  • User support
  • Network configuration
  • Active listening
  • Security protocols
  • Microsoft outlook
  • Basic AWS
  • Azure Administration
  • ASG & NSG
  • cloud disaster recovery

Certification

  • Microsoft IT Support Specialist Professional Certificate
  • Microsoft 365 Fundamentals
  • Cisco Certified Network Associate (CCNA)
  • Comptia Security+
  • Google IT Support Professional Certificate
  • Microsoft Certified: Azure Administrator Associate az-104
  • Microsoft Certified: Azure Security Engineer Associate AZ-500

Websites, Portfolios and Profiles

www.linkedin.com/in/mohammed-khaled-654b82278

Languages

Arabic
First Language
English
Advanced (C1)
C1

nationality

  • yaman

Timeline

IT Support Specialist

Balubaid Group
06.2024 - Current

IT Support Specialist

Dar Al Emaar
03.2021 - 11.2023

Bachelor of Science - Information Technology

Limkokwing University

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MOHAMMED KHALED