Mohammed Kutbi

Identification, prevention, monitoring and detection, resolution, and advisory Coordinate with all relevant Divisions to prevent fraud and internal controls.

• Prepared variety of different written communications, reports and documents.
• Conducted research, gathered information from multiple sources and presented results.

Retail Business Information Security Officer (BISO) – conductor of fieldwork and governance documentation

Internal audit mandate(s) evaluation and execution oversight

Internal Audit key Retail coordinator for “corrective action planning”

Author of Technical security requirements definition

2013-2021

Authored Service Level Agreements (SLA) for various aspects of Retail (Branch Banking, Consumer Assets Business, Risk Unit, and Private Banking).

Develop and review RBG & SPB policies (SAMA and internal banking regulations).

• Effectively and efficiently delivered to projects to timely completion, ensuring faultless quality standards.
• Ensured company policies were implemented and adhered to.
• Developed policies and systems to ensure business successfully achieved objectives.

Developing Management Skills,

SambaPhone Selling Skills,

Samba Quality Overview,

Effective Negotiations Skills,

AML,

Antifraud,

KYC,

Conducted legal performance reviews of published “Service Level Agreements” against the benchmark across Retail.

Alternative delivery channels phone banking policies, and procedures.

MARS issues closure with relevant businesses(Audit Findings and resolutions).

• Worked with business teams to identify issues affecting financial results and profitability.
• Reviewed financial reports and recommended strategies to streamline operations, increase productivity and grow company profits.

Authored specific policies and procedures

Conducted legal performance reviews of published “Service Level Agreements” against the benchmark across Retail

• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
• Received and resolved customer complaints escalated by staff.
• Actioned customer feedback to promote continued service improvement.

Governance of Key Performance Indicators (KPIs) & Key Risk Indicators (KRIs) contextual to Retail Banking

Implementation and Governance of a Retail Quality Management Program.

E-Care (old CRM) mom business required templates

and relevant MIS reports.

• Focused all operations on maintaining a clean, safe and compliant provision, regularly aiming to exceed expected standards.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Offered prompt solutions to maintain customer satisfaction.
• Followed up on unresolved customer issues to research and correct problems.
• Shared customer feedback and suggested improvements to enhance team performance.
• Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.