Mohammed Madani
Summary
Customer Service professional with experience in customer relations, cash handling, and transaction processing in fast-paced environments. Maintains high accuracy and compliance with policies while understanding confidentiality and risk. Resolves customer issues efficiently and manages financial transactions responsibly. Aiming to enhance customer satisfaction and operational efficiency within a banking institution.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Sales Associate
Alshaya Company
Madinah, Saudi Arabia
2022.09 - 2024.10
- Processed point-of-sale transactions with accuracy, returning coin currency, payment cards, and receipts to customers.
- Welcomed existing and potential customers, creating positive first impressions.
- Assisted customers in locating products and checked store systems for merchandise at alternative locations.
- Prepared merchandise for sales floor by pricing and tagging items.
- Addressed customer challenges by recommending relevant products and services.
- Stocked merchandise with clear labels, arranging items according to size and colour.
- Achieved special targets for credit card applications, donations, and specific product promotions.
Assistant Manager
Alhokair Company
Alkhobar, Saudi Arabia
2021.01 - 2021.05
- Assisted in creating employee schedules that aligned coverage with forecasted demands.
- Supported the development of a loyal and satisfied customer base through management of customer service strategies.
- Helped to review sales and gross profit reports to assess company efficiency.
Cashier
Herfy, Food Company
Yanbu, Saudi Arabia
2019.11 - 2020.12
- Collaborated with shift manager to resolve issues and assist customers with concerns.
- Supported customer needs through insightful product recommendations to enhance sales.
- Guided customers in completing purchases, locating items, and enrolling in reward programmes.
Store Manager
Wasaeed Little House
Yanbu, Saudi Arabia
2019.03 - 2019.09
- Assisted in resolving incidents and managing accessorial charges to support profit maximisation.
- Aided in identifying and qualifying customer needs, contributing to successful project negotiations and closures.
- Supported training of new employees on customer service standards and protocols.
- Helped in supervising the creation of merchandise displays to attract store customers.
- Communicated issues to higher management with detailed reports.
Permit Receiver
Sendan Company
Yanbu, Saudi Arabia
2017.06 - 2019.03
- Updated operational records and licensing information using computer terminals.
- Supported team members by fostering positive relationships with colleagues.
- Issued notifications to the public regarding official activities and meetings.
Sales Associate
Telecom Shop
Yanbu, Saudi Arabia
2010.05 - 2013.12
- Processed POS transactions accurately, ensuring timely return of coin currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted customers in locating products and checking store systems for merchandise at other sites.
Education
High School - Science Education
Nabaa Almaarefa
YanbuSkills
Strong customer service and relationship management skills with focus on customer satisfaction
High accuracy in cash handling and electronic transaction processing
Solid understanding of compliance, confidentiality, and adherence to policies and procedures
Excellent communication skills with ability to handle customer inquiries professionally
Proven problem-solving skills and ability to resolve issues efficiently
Strong attention to detail and accuracy in financial and administrative tasks
Ability to work under pressure in fast-paced environments while meeting service standards
Effective teamwork and time management skills
Languages
Arabic
Native language
English
Proficient (C2)
Arabic
Native
Certification
ELS Canadian certificate 2013-2015
Timeline
Sales Associate
Alshaya Company
2022.09 - 2024.10
Assistant Manager
Alhokair Company
2021.01 - 2021.05
Cashier
Herfy, Food Company
2019.11 - 2020.12
Store Manager
Wasaeed Little House
2019.03 - 2019.09
Permit Receiver
Sendan Company
2017.06 - 2019.03
Sales Associate
Telecom Shop
2010.05 - 2013.12
High School - Science Education
Nabaa Almaarefa