A dynamic leader with a proven track record at Sara Group Holding, I excel in operations management and sales leadership. Leveraging sales and marketing expertise alongside exceptional staff development skills, I've driven strategic growth and innovation, achieving significant market share expansion. My approach fosters strong customer relationships and cross-functional team collaboration, underpinning consistent organizational achievements.
Overview
21
21
years of professional experience
Work History
Division Manager
Sara Group Holding - Paris Gallery KSA
03.2010 - Current
Identified areas of improvement in operational workflows to better align resources with organizational goals.
Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
Supervised daily planning, coordination and administration for division operations.
Established clear and consistent policies and procedures.
Set and oversaw division budgets in excess of $15 Million per year.
Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
Achieved consistent growth in market share through targeted marketing efforts, competitive analysis, and strategic planning activities.
Senior Account Manager
Impact Proximity
01.2007 - 02.2010
Developed long-lasting client relationships by providing exceptional customer service and support.
Enhanced communication between departments for more effective problem-solving and collaboration.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Provided extensive support in sales, technical and business areas to key accounts.
Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Fleet Sales Executive
Suzuki KSA
02.2005 - 12.2006
Streamlined the sales process by implementing efficient CRM systems and tracking tools to monitor client interactions and progress.
Provided comprehensive training sessions for new hires on effective sales techniques, improving team performance over time.
Participated in industry trade shows and events to network with potential clients and stay informed on emerging trends in fleet management.
Boosted fleet sales by establishing strong relationships with clients and understanding their specific needs.
Key Account Manager
Wsi - We Simplify The Internet
07.2003 - 09.2005
Built and maintained strong client relationships to drive business growth.
Strengthened client relationships through regular communication and effective problemsolving.
Created sales forecasts to target daily, monthly and yearly objectives.
Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Education
BBA - Accounting And Business Administration
Alexandria University
Alexandria
05-2003
Skills
Sales and marketing expertise
Staff training and development
Customer relationship development
Operations management
Cross-functional team coordination
Strategic planning
Sales leadership
Inventory control
Innovation and creativity
Budget administration
Profit and loss analysis
Accomplishments
Supervised team of 30 staff members.
Resolved product issue through consumer testing.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Division Manager
Sara Group Holding - Paris Gallery KSA
03.2010 - Current
Senior Account Manager
Impact Proximity
01.2007 - 02.2010
Fleet Sales Executive
Suzuki KSA
02.2005 - 12.2006
Key Account Manager
Wsi - We Simplify The Internet
07.2003 - 09.2005
BBA - Accounting And Business Administration
Alexandria University
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