MOHAMMED MAHMOOD ALI
Umluj,Saudi Arabia
Summary
Accomplished professional with expertise in Facilities & Operations Management, adept at Project Mobilization & Demobilization and enhancing Client & Stakeholder Relations. Proven track record in Vendor & Contract Negotiation and ensuring HSE & Regulatory Compliance. Skilled in Budgeting & Financial Control, proficient with CAFM, SAP, and the MS Office Suite. Strong leader with a focus on Team Leadership and Staff Development to optimise Customer Experience and Service Delivery.
Overview
9
9
years of professional experience
Work history
Assistant Facilities Manager
FMCO
Umluj
04.2023 - 08.2025
- Current Project: Costal Village Housing – Red Sea
- Previous Projects:
- Ashar Maraya & Bench Accommodation – Al Ula
- Cloud 7 - Al Ula
- Waste Management & Pest Control - Al Ula
- Clients: Red Sea Global, Amrak Group, Royal Commission Al Ula, Al Ula Development Company, Accor Group – Banyan Tree and Habitas, Kerten Hospitality (Cloud 7)
- Responsible for developing, implementing, and managing operational processes and systems to improve efficiency, ensure compliance, and deliver consistently high levels of client satisfaction.
- Helms a multidisciplinary operations team managing accommodation facilities for 15,000+ multinational residents, ensuring seamless delivery of Hard & Soft Services, Catering, Security, HR, Finance, Administration, and IT, while upholding cultural inclusivity, service excellence, and compliance with international standards.
- Achieved consistently excellent KPIs through effective leadership, cross-functional collaboration, and a culture of teamwork, ensuring operational efficiency and client satisfaction.
- Served as the primary client liaison, overseeing daily operations, financial reviews, VOs, and enhancement initiatives.
- Drove accountability across operations teams, ensuring seamless and high-quality service delivery, which consistently exceeded client expectations.
- Developed and implemented FM strategies to optimize financial performance, control costs, and maximize operational efficiency.
- Established ambitious performance targets that enhanced team productivity and individual growth, resulting in improved client satisfaction.
- Led performance reviews and workforce development through identifying training needs and upskilling opportunities.
- Anticipated and resolved operational challenges early, initiating corrective and improvement actions that reduced costs and met client requirements.
- Successfully led mobilization and demobilization of assets and teams, delivering smooth project acquisitions and transitions.
- Stepped in as Acting Facilities Manager when required, successfully overseeing full-scale operations and maintaining client satisfaction.
Facilities Coordinator
Al Yamama Group
12.2021 - 04.2023
- Project: iThra-Dahran and Ashar Valley-Al Ula
- Clients: Saudi Aramco and RCU/UDC
- Coordinated and supervised maintenance activities across all facilities, ensuring safety, compliance, and uninterrupted operations.
- Oversaw end-to-end procurement activities (PRs, POs, and asset/spare deliveries), ensuring cost-effective solutions.
- Coordinated with vendors for timely repairs and replacements, ensuring minimal disruption to operations and services.
- Identified critical systems, services, and assets, implementing contingency plans to ensure business continuity.
- Supported the planning and execution of high-profile events such as conferences and live performances, coordinating logistics and ensuring seamless operations.
Assistant Admin Manager
Patra Enterprises
12.2018 - 09.2021
- Planned and coordinated administrative procedures and systems, streamlining processes to improve efficiency and effectiveness.
- Oversaw procurement and logistics documentation, reviewing and correcting errors to ensure accuracy, compliance, and cost-effectiveness.
- Procuring, maintaining records for orders, logistics, delivery.
- Handling of funds and payments & following up on monthly payroll.
- Collaborated with IT, HR, and other departments, delivering operational support that improved interdepartmental communication and efficiency.
Customer Support Associate
Amazon Development Centre
07.2018 - 11.2018
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving issues.
- Provided primary customer support to internal and external customers.
- Monthly reports to the team lead.
Support Associate
Tech Tuners Inc.
02.2017 - 07.2018
- Helping customers with software installations, procedures.
- Reviewing, investigation, correction of errors and inconsistencies in software.
- Preparing daily progress reports.
Technical Support Associate
Amazon Development Centre
09.2016 - 02.2017
- Monitored systems in operation and input commands to troubleshoot areas such as Kindle and Fire TV devices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end users.
Education
B.Tech - Electrical and Electronics Engineering
PRIST University
Chennai, IndiaSkills
- Facilities & Operations Management
- Project Mobilization & Demobilization
- Client & Stakeholder Relations
- Vendor & Contract Negotiation
- HSE & Regulatory Compliance
- Budgeting & Financial Control
- CAFM
- SAP
- MS Office Suite
- Team Leadership
- Staff Development
- Customer Experience
- Service Delivery
Languages
English
Native
Arabic
Intermediate
Hindi
Native
Disclaimer
I look forward to any opportunity to discuss the position and what I can do for your company. I believe my vision and values align with your goals and objectives. Thank you for your time in reviewing my resume.
Timeline
Assistant Facilities Manager
FMCO
04.2023 - 08.2025
Facilities Coordinator
Al Yamama Group
12.2021 - 04.2023
Assistant Admin Manager
Patra Enterprises
12.2018 - 09.2021
Customer Support Associate
Amazon Development Centre
07.2018 - 11.2018
Support Associate
Tech Tuners Inc.
02.2017 - 07.2018
Technical Support Associate
Amazon Development Centre
09.2016 - 02.2017
B.Tech - Electrical and Electronics Engineering
PRIST University
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