mohammed mosattat
Jeddah,Mecca Region
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of post-secondary education
Work history
Barista
BARNS
Jeddah, Mecca Region
04.2023 - 08.2023
- Welcomed guests with friendly conversation and fun atmosphere.
- Followed food safety and hygiene requirements to protect guests.
- Completed end-of-day cleanup to reset bar for next day.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Customer service officer SAUDIA AIRLNES
ALWUKALA
جدة, Saudi Arabia
06.2023 - 06.2023
- Adhered strictly to policies and procedures for continued company compliance.
- Responded to and summarised customer complaints and feedback.
- Responded to customer queries and provided excellent customer service.
- Registered customer information to maintain accurate records.
Education
High School Diploma -
Complex al salama
Saudi Arabia 01.2009 - 01.2020
Skills
- Coffee machinery operation
- Teamwork and collaboration
- Hospitality service expertise
- Food preparation
- Sales expertise
- Grinder calibration
- Menu memorisation
- Cooperative team player
courses
- personal trainer skills
- the management of change
- dealing with stress and emotions
- guidance skills
- skills in using computer in office work
- strategic and operational planning
- self leadership
- effective communication
- human resource management
- smart technical skills of the employee
- effective teaching methods
- thinking patterns
- English course
- computer curse
practical experiences
- al wukalaa company : king abdulaziz airport to serve pilgrims
- personal projects
- work in barn's coffee
- E- commerce
Languages
English
Intermediate
Timeline
Customer service officer SAUDIA AIRLNES
ALWUKALA
06.2023 - 06.2023
Barista
BARNS
04.2023 - 08.2023
High School Diploma -
Complex al salama
01.2009 - 01.2020
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