Mohammed Nasser
Riyadh,Saudi Arabia
Summary
Results-driven professional with proactive approach to leadership and team development. Demonstrates strong organisational skills and exceptional communication abilities. Committed to driving operational success and enhancing customer satisfaction.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Branch Manager
TOMOOR ALULA CAFE & CATERING
Riyadh
06.2023 - 11.2024
- Oversaw all aspects of branch management, including sales, revenue, and policy enforcement.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Built and nurtured customer relationships to retain business and loyalty.
- Set team performance goals and monitored progress to encourage attainment.
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Managed peak Store hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Cleaned counters, machines, utensils, and seating areas for immaculate Store conditions.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Senior Storekeeper
TOMOOR ALULA CAFE & CATERING
Riyadh
05.2022 - 06.2023
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Coordinated logistics operations according to stakeholder, supplier, and client needs.
- Monitored logistical expenses to keep operating costs low.
- Updated inventories with accurate stock movement data for correct, current records.
- Improved warehouse layout to maximize storage space.
- Trained new staff in job duties, company policies, and safety procedures to facilitate rapid onboarding during peak demands.
Purchasing officer
TOMOOR ALULA CAFE & CATERING
Riyadh
04.2021 - 05.2022
- Coordinated with inventory control to determine purchasing needs with a high degree of accuracy.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Maximized sales volumes and margins with stringent cost control and strategic purchasing.
- Received and implemented purchasing instructions to achieve client satisfaction.
Barista
MW Cafe
Riyadh
12.2019 - 06.2021
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Secretary
Forts Development Co.
Riyadh
06.2020 - 04.2021
- Answering calls, taking messages, and handling correspondence.
- Organized and maintained filing system for easy staff access.
- Maintaining diaries and arranging appointments.
- Typing, preparing, and collating reports.
- Renewing all government needs.
- Employee schedule.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date databases containing confidential information.
Barista
Serafina - Italian Restaurant
Riyadh
10.2016 - 12.2019
- Warmly greeted guests upon arrival to create a welcoming atmosphere
- Cleaned and set tables quickly after customers left to maximize restaurant capacity
- Created a range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Maintained bar stocks, replenishing daily as necessary.
- Managed peak hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Stocked counters, refrigerators, and food service bars with fresh supplies.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Customer Service Agent
AlRajhi Takaful
Riyadh
10.2013 - 12.2015
- Solicited and developed new business accounts through cold calling and networking.
- Remained physically fit to meet manual handling requirements.
- Contacted 129 customers daily by SMS, phone calls, emails, and letters to skillfully negotiate repayment of outstanding arrears.
- Facilitated traceability of history and statistics by registering and reporting calls in CRM software.
- Communicate with customers to determine policy limits and degree of risk.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
Barista
Twins Coffee
Riyadh
10.2012 - 12.2012
- Perform all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Trained new and junior staff members in coffee-making techniques, including grinding, and steaming.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Collaborated with team members during busy periods improving workflow efficiency.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
Cashier
Burgerizer
Riyadh
10.2009 - 12.2012
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering the store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Resolved customer complaints and answered queries about store products.
- Helped customers make product and service selections among a range of options.
- Trained and mentored new cashiers and clerks in incorrect processes.
Education
High School Diploma -
Ozone International School
1996 - 05.2010
Skills
- Customer Service skills
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
- Inventory control
- Inventory management
- Staff training
- Loss Prevention
- Shift checklists
- Flexible schedule
- Customer experience
- Staff mentoring
- Time management and punctuality
Languages
English
Fluent
Arabic
Fluent
Certification
Attended training course on handling Cashier's responsibilities.
References
References available upon request.
Timeline
Branch Manager
TOMOOR ALULA CAFE & CATERING
06.2023 - 11.2024
Senior Storekeeper
TOMOOR ALULA CAFE & CATERING
05.2022 - 06.2023
Purchasing officer
TOMOOR ALULA CAFE & CATERING
04.2021 - 05.2022
Secretary
Forts Development Co.
06.2020 - 04.2021
Barista
MW Cafe
12.2019 - 06.2021
Barista
Serafina - Italian Restaurant
10.2016 - 12.2019
Customer Service Agent
AlRajhi Takaful
10.2013 - 12.2015
Barista
Twins Coffee
10.2012 - 12.2012
Cashier
Burgerizer
10.2009 - 12.2012
High School Diploma -
Ozone International School
1996 - 05.2010
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