Mohammed Nishin
Jeddah,SAUDI ARABIA
Summary
Highly talented Executive in Services sectors / Inbound Sales with 12+ years’ experience to work in a competitive and challenging environment utilizing analytical business skills and Functional skills and to contribute the best of my abilities towards the growth and development of a progressive company. To handle complex tasks that help grow professionally as well as personally creates a niche for myself in the business world
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
INSIDE SALES SUPPORT & CUSTOMER SERVICE ASSISTANT MANAGER
EVERGREEN SHIPPING AGENCIES
JEDDAH
08.2021 - 04.2025
- Assist the sales team in generating freight quotes for clients.
- Prepare service proposals, presentations, and rate confirmations.
- Enter sales orders, service requests, and contracts into EVERGREEN system.
- Track and follow up on open quotes and inquiries to convert leads into bookings.
- Maintain client records, pricing agreements, and account history.
- Act as a liaison between sales, operations, and the customer.
- Provide clients with shipping schedules, tracking updates, and service confirmations.
- Maintain knowledge of current freight rates, surcharges, and carrier services.
- Generate and review shipping documents such as BL’s and invoices.
- Monitor the status of shipments and proactively address delays or disruptions.
- Maintain sales activity reports, customer interaction logs, and performance dashboards.
- Assist in preparing monthly or quarterly sales summaries and shipping KPIs.
- Participate in regular team meetings to align on client updates and shipping schedules.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Prioritised tasks during busy periods for maximised productivity .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Improved customer relations by managing customer complaints effectively.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent client satisfaction by providing in-depth support.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Coordinated cross-departmental collaboration for improved workflow.
- Streamlined processes to improve and optimise office operations.
Sales & operations
AL Barrak Shipping Agencies
JEDDAH
12.2013 - 07.2021
- Manage Western region shipments - CSD & OPERATIONS
- Maintain relationship with the Tender Accounts /Local Customers.
- Prepared and verified Bills of Lading (Original, Seaway, Surrendered), shipping instructions & manifests.
- Coordinated with internal departments (sales, operations, customer service) to ensure timely documentation processing.
- Reviewed and validated shipping instructions from customers and agents to ensure accuracy and compliance.
- Submitted export and import documentation to customs, port authorities, and terminals in line with regulatory deadlines.
- Handled amendments, corrections, and re-issuance of shipping documents as requested by clients or due to operational changes.
- Maintained proper record-keeping and document control per company policy and regulatory requirements.
- Ensured accurate EDI transmission of manifests and other documents to customs and port systems.
- Supported customers and agents with documentation-related inquiries and provided prompt resolution of issues.
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Liaised with sales and operations teams to forecast demand accurately.
- Managed sales and operations teams to increase overall productivity.
- Generated sales and operations reports to inform senior decision-makers.
- Facilitated smooth communication between sales and operations departments for seamless collaboration.
- Conducted regular staff training sessions to enhance knowledge and skills in pre-press operations.
- Guided sales and operations planning meetings, fostering collaboration amongst various functional units within the organisation.
- Co-ordinated with the sales team to streamline operations and improve efficiency.
- Handled challenging situations calmly, ensured minimal disruption to operations.
- Worked closely with sales team to manage customer expectations on product availability and delivery timings.
- Streamlined operations for better use of resources and improved productivity.
- Coordinated sales operations to ensure smooth workflow and efficiency.
- Attended regular training sessions to stay updated about latest industry trends and standards related to order processing and sales operations.
- Delivered outstanding administrative support for smooth sales operations.
LOGISTICS OPERATIONS SUPERVISOR
HAJI ABDULLAH ALIREZA & CO. LTD.
DAMMAM
03.2012 - 06.2013
- Track record in business process improvement.
- Experienced in Logistics.
- Supervised the import and export of freight for full container loads.
- Directed the storage and distribution of products for major clients.
- Adhered to legislative and company requirements including the transport and storage of dangerous and hazardous substances.
- Liaised with clients, which involved contract negotiations and providing quotes.
- Developed and implemented competency-based training and safety programs.
- Enhanced customer satisfaction with effective complaint resolution strategies.
- Coordinated with suppliers, achieving smoother supply chain operations.
- Liaised with manufacturers, ensuring prompt product availability.
- Tracked shipments throughout the process, providing real-time updates to customers.
- Monitored logistical expenses to keep operating costs low.
- Directed daily operations to achieve maximum output and reduce costs.
Data entry administrator
AEROXPRESS SHIPPING & LOGISTICS
JEDDAH
06.2008 - 09.2010
- Strong Client relations.
- Ocean Exports.
- Get Ocean Freight from Shipping Line for Import & Export.
- Co-ordinate inland trucking.
- Daily communications with customers & Customs Broker on relevant issues & resolutions.
- Track & Trace all shipments.
- E-mail Carriers & customers with Shipping updates.
- Supported team members in accomplishing project deadlines.
- Liaised effectively between departments for seamless information flow.
- Sustained high productivity levels for smooth office operations.
- Complied with company policies whilst performing data entry tasks; promoted a disciplined work environment.
- Managed large volumes of data entry tasks, ensuring quick turnaround time.
- Registered new customer account details in system.
- Generated weekly and monthly reports for managers.
- Conducted research, obtaining information for incomplete documents and materials.
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Processed staff and contractor invoices promptly for timely payment.
Education
MBA - Marketing
University of Wales
01.2010 - 01.2012
B. Com - Marketing
Bangalore University
01.2005 - 01.2008
Accomplishments
- Manage Western region shipments - CSD & OPERATIONS.
- Maintain relationship with the Tender Accounts /Local Customers.
- Track record in business process improvement.
- Experienced in Logistics.
- Strong Client relations.
- Ocean Exports.
Custom
Can be made available on request.
Languages
English
Fluent
Arabic
Intermediate
Malayalam
Native
Urdu
Fluent
Tamil
Intermediate
Timeline
INSIDE SALES SUPPORT & CUSTOMER SERVICE ASSISTANT MANAGER
EVERGREEN SHIPPING AGENCIES
08.2021 - 04.2025
Sales & operations
AL Barrak Shipping Agencies
12.2013 - 07.2021
LOGISTICS OPERATIONS SUPERVISOR
HAJI ABDULLAH ALIREZA & CO. LTD.
03.2012 - 06.2013
MBA - Marketing
University of Wales
01.2010 - 01.2012
Data entry administrator
AEROXPRESS SHIPPING & LOGISTICS
06.2008 - 09.2010
B. Com - Marketing
Bangalore University
01.2005 - 01.2008
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