Mohammed Nishin

Key Competencies

• Support customer service team by managing daily operations to ensure consistent client assistance.
• Address customer inquiries, complaints, and service concerns as primary contact.
• Establish and sustain connections with clients, agents, and partners.
• Track service performance, implementing steps to boost customer satisfaction.
• Oversee preparation and validation of shipping paperwork.
• Ensure adherence to international shipping guidelines and company protocols.
• Collaborate with ports, customs, and agents for timely documentation.
• Reduce errors and delays affecting cargo movement.
• Develop standard operating procedures for service and documentation processes.
• Ensure compliance with legal, regulatory, and internal audit norms.
• Spot process inefficiencies and promote automation and improvement.
• Train, mentor, and evaluate team members.
• Set KPIs and monitor team performance.
• Foster a customer-centric culture within the team.
• Customer focus
• Attention to detail
• Decision-making ability
• Time management
• Multitasking under pressure
• Facilitated staff training, resulting in better customer service.
• Led performance reviews, identified areas for improvement.
• Cultivated strong relationships with clients to secure repeat business.

• Assist the sales team in generating freight quotes for clients.
• Prepare service proposals, presentations, and rate confirmations.
• Enter sales orders, service requests, and contracts into EVERGREEN system.
• Track and follow up on open quotes and inquiries to convert leads into bookings.
• Maintain client records, pricing agreements, and account history.
• Act as a liaison between sales, operations, and the customer.
• Provide clients with shipping schedules, tracking updates, and service confirmations.
• Generate and review shipping documents such as BL's and invoices.
• Monitor the status of shipments and proactively address delays or disruptions.
• Maintain sales activity reports, customer interaction logs, and performance dashboards.
• Participate in regular team meetings to align on client updates and shipping schedules.
• Provided exceptional levels of customer service consistently; creating loyal customers
• Improved customer relations by managing customer complaints effectively.
• Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Maintained excellent client satisfaction by providing in-depth support.
• Facilitated staff training, resulting in better customer service.
• Cultivated strong relationships with clients to secure repeat business.
• Led performance reviews, identified areas for improvement.
• Coordinated cross-departmental collaboration for improved workflow.
• Streamlined processes to improve and optimize office operations.
• Ensured smooth day-to-day operations in a fast-paced customer service environment.
• Enhanced customer service delivery by providing training to new staff members.

• Track record in business process improvement.
• Experienced in Logistics.
• Supervised the import and export of freight for full container loads.
• Directed the storage and distribution of products for major clients.
• Adhered to legislative and company requirements including the transport and storage of dangerous and hazardous substances.
• Liaised with clients, which involved contract negotiations and providing quotes.
• Developed and implemented competency-based training and safety programs.
• Enhanced customer satisfaction with effective complaint resolution strategies.
• Coordinated with suppliers, achieving smoother supply chain operations.
• Liaised with manufacturers, ensuring prompt product availability.
• Tracked shipments throughout the process, providing real-time updates to customers.
• Monitored logistical expenses to keep operating costs low.
• Directed daily operations to achieve maximum output and reduce costs.
• Collaborated with other departments for seamless business operations.
• Maintained excellent relationships with clients, fostering loyalty and repeat business.

• Strong Client relations.
• Get Ocean Freight from Shipping Line for Import & Export.
• Co-ordinate inland trucking.
• Daily communications with customers & Customs Broker on relevant issues & resolutions.
• E-mail Carriers & customers with Shipping updates.
• Supported team members in accomplishing project deadlines.
• Liaised effectively between departments for seamless information flow.
• Sustained high productivity levels for smooth office operations.
• Complied with company policies whilst performing data entry tasks; promoted a disciplined work environment.
• Managed large volumes of data entry tasks, ensuring quick turnaround time.
• Registered new customer account details in system.
• Generated weekly and monthly reports for managers.
• Conducted research, obtaining information for incomplete documents and materials.
• Processed staff and contractor invoices promptly for timely payment.