MOHAMMED OSMAN
Riyadh
Summary
Results-driven Technical Support and Network Engineer with over 4 years of hands-on experience in supporting IT infrastructure and network operations in high-paced, international environments. Proven track record of delivering exceptional support and maintaining robust network systems for leading global and regional companies, including McDonald's, Alhokair Co., and AMC Co. Adept at troubleshooting complex technical issues, optimizing network performance, and ensuring seamless connectivity and uptime. Committed to providing top-tier user support and contributing to business efficiency through innovative IT solutions.
Overview
8
8
years of professional experience
Work History
Movi cinema
- Provided technical support for audiovisual systems, ticketing kiosks, and digital signage across multiple cinema locations.
- Troubleshot and maintained projection equipment, sound systems, and theater management systems to ensure seamless movie experiences.
- Responded to real-time incidents, resolving hardware and software issues related to cinema operations, including ticket scanning devices and network outages.
- Configured and supported back-office systems, staff workstations, printers, and access control devices.
- Performed routine maintenance on networking equipment (routers, switches, access points), ensuring stable connectivity throughout facilities.
- Maintained detailed technical documentation, incident logs, and support tickets to track recurring issues and optimize future responses.
Network Engineer
iSolutions Company Outsource to McDonald's
Riyadh, Saudi Arabia
01.2023 - Current
- Provided on-site and remote technical support for point-of-sale (POS) systems, Riyadh, Saudi Arabia kitchen display systems (KDS), drive-thru communications, and digital menu boards at multiple McDonald's locations.
- Diagnosed and resolved hardware and software issues impacting restaurant operations, ensuring minimal downtime and fast resolution of incidents.
- Maintained and troubleshot network infrastructure, including routers, switches, access points, and cabling across restaurant locations.
- Supported restaurant staff with daily IT needs, including device setup, system logins, printer issues, and application errors.
- Performed regular maintenance and updates on POS terminals, cash registers, and back-office systems in compliance with corporate IT policies.
King Salman hospital
Riyadh, Saudi Arabia
01.2020 - 01.2022
- Installed, configured, and maintained CCTV surveillance systems, ensuring Riyadh, Saudi Arabia optimal coverage, recording functionality, and network connectivity.
- Managed and troubleshooted access points for seamless wireless network coverage, including firmware updates, signal optimization, and VLAN configurations.
- Set up, networked, and maintained printers and multi-function devices across multiple departments, resolving hardware and software issues efficiently.
- Performed regular maintenance checks on CCTV systems and network devices to ensure uptime, storage capacity, and footage quality.
- Collaborated with vendors and third-party service providers for advanced troubleshooting and hardware replacements.
- Documented installation procedures, maintenance logs, and technical issues to support ongoing IT audits and improvements.
- Assisted in onboarding new users by setting up printing access, configuring user-specific settings, and training staff on device usage.
Fiber optic cables, Sudatel Telecom Academy
Khartoum, Sudan
01.2018 - 01.2019
- Installed, tested, and maintained fiber optic cabling and associated network infrastructure for commercial and residential projects.
- Conducted splicing, termination, and troubleshooting of single-mode and multi-mode fiber optic cables using OTDR, power meters, and fusion splicers.
- Interpreted network design schematics, blueprints, and fiber allocation maps to execute precise fiber routing and documentation.
- Collaborated with engineering teams to plan and implement scalable network solutions to improve bandwidth and reduce latency.
- Performed site surveys and prepared detailed reports outlining materials, tools, and labor required for project completion.
Education
Communications Engineering
University of Neelain
Khartoum, SudanSkills
Problem Solving & Troubleshooting
Attention to Detail
Time Management
Team Collaboration
LANGUAGES
Arabic
English
COURSES
- CCTV
- CCNA R&S
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Network Engineer
iSolutions Company Outsource to McDonald's
01.2023 - Current
King Salman hospital
01.2020 - 01.2022
Fiber optic cables, Sudatel Telecom Academy
01.2018 - 01.2019
Movi cinema
Communications Engineering
University of Neelain