MOHAMMED RAHMATH KHAN
Riyadh,saudi arabia
Summary
A highly skilled IT professional with extensive expertise in managing multi-task projects and providing exceptional customer service. Demonstrates a strong sense of responsibility and self-initiative, effectively supporting laptop, desktop, and server issues while adhering to IT standards and procedures. Proficient in technical and managerial skills.
Overview
1
1
Certification
12
12
years of professional experience
Work history
IT Technical support specialist
Allure Event
Riyadh, Saudi Arabia
2025.08 - Current
- Microsoft 365 administration, including user account management, license administration, Exchange Online, Outlook, Teams, and OneDrive.
- Oracle system administration, providing user support, system maintenance, and administrative tasks.
- Network administration, including LAN/WAN configuration, Wi-Fi deployment, internet connectivity, troubleshooting, and network performance optimization.
- Installation, configuration, and maintenance of CCTV surveillance systems and biometric attendance (fingerprint) machines.
- Planning and deploying temporary network and internet infrastructure for events, ensuring reliable connectivity for staff, vendors, and attendees.
- IT asset and fixed asset management, including inventory control, hardware lifecycle management, procurement coordination, and equipment maintenance.
- Installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and other IT peripherals.
- Providing technical support to end users by diagnosing and resolving hardware, software, network, and system issues with minimal downtime.
- Coordinating with vendors and internal departments for IT procurement, software licensing, maintenance, and technical support.
- Implementing preventive maintenance, system monitoring, and backup procedures to ensure high availability and business continuity.
IT Support Officer
Saudi Retail Academy
Riyadh
2023.08 - 2026.07
- Oversee the management of all company servers, network systems.
- Administration of the Odoo System in the Academy.
- Support for digital classrooms and labs.
- WordPress management for the Academy website.
- Troubleshooting any problems reported by users.
- Answering technical queries and assisting users.
- System performance tuning.
- Applying operating system updates, patches, and configuration changes.
- Opened tickets and maintained documentation to track tickets.
- Manage the Fortinet firewall and oversee manageable switches.
- Manage the MORPHO Attendance System in the Academy.
- Network configuration and support.
- CCTV system maintenance and monitoring.
- IP Telephony system administration.
Desktop Support
Assad Said Contracting Co
Riyadh
2014.07 - 2023.08
- Receive and record technical and/or application support calls from end users.
- Assemble computer parts.
- Diagnose and fix system-related faults.
- Repair computers with damage or dysfunctions.
- Installing server, workstations, and software.
- Keeping track of computer security.
- Handling network printers and workstations.
- Installing and updating all Windows, antivirus security systems.
- Watching the system task and tuning the system.
- Maintenance of business software application.
- Maintain the company's computer systems.
Education
Microsoft Certified System Engineer - MCSE
GatesTech Institute
Secunderabad, Andhra Pradesh, IndiaCisco Certified Network Associate - CCNA
GatesTech Institute
Secunderabad, Andhra Pradesh, IndiaMicrosoft Certified IT Professional - MCITP
GatesTech Institute
Secunderabad, Andhra Pradesh, IndiaComputer Hardware Engineering - A+
GatesTech Institute
Secunderabad, Andhra Pradesh, IndiaBachelor - undefined
Andhra Pradesh Education Board
Hyderabad, Andhra Pradesh, IndiaSecondary schooling certificate - undefined
Andhra Pradesh Education Board
Hyderabad, Andhra Pradesh, IndiaSkills
- SUPPORT LAPTOP/DESKTOPS/SERVER ISSUES RELATED TO WINDOWS SEVEN 10, WINDOWS 11, AND WINDOWS SERVER
- RESOLVING QUERIES ON CALLS
- IT STANDARDS PROCEDURE
- CREATING USER ACCOUNT CONFIGURING AND MANAGING IN DOMAIN CONTROLLER
- INSTALLING AND CONFIGURING NETWORK AND WIRELESS PRINTER
- INSTALLING AND CONFIGURING WDS SERVERS
- WORKING AND MAINTAINING OF ROUTERS
- CCTV SYSTEM MAINTENANCE AND MONITORING
Certification
- MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE) GATESTECH INSTITUTE JAN 2012 - DEC 2012
- CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) JAN 2012 - DEC 2012
- MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP) JAN 2011 - DEC 2011
Languages
ENGLISH
HINDI
URDU
ARABIC
Personal Details
- Date of birth 30 Aug 1988
- Nationality Indian
- Visa status Transferable
- Marital status Married
Driving licence
Driving license category Yes
Timeline
IT Technical support specialist
Allure Event
2025.08 - Current
IT Support Officer
Saudi Retail Academy
2023.08 - 2026.07
Desktop Support
Assad Said Contracting Co
2014.07 - 2023.08
Secondary schooling certificate - undefined
Andhra Pradesh Education Board
Bachelor - undefined
Andhra Pradesh Education Board
Computer Hardware Engineering - A+
GatesTech Institute
Microsoft Certified IT Professional - MCITP
GatesTech Institute
Cisco Certified Network Associate - CCNA
GatesTech Institute
Microsoft Certified System Engineer - MCSE
GatesTech Institute