MOHAMMED REHAB AL-NOMANI

• Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement.
• Applied customer-first strategy to product development and marketing materials.
• Optimized conversion rates by redesigning landing pages, streamlining user flow, and simplifying registration processes.
• Collaborated with stakeholders to define product requirements, ensuring alignment with business objectives.
• Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations.
• Conducted market research to identify opportunities for product improvement and expansion.
• Launched successful mobile applications by managing end-to-end development processes, from ideation through post-launch support.
• Enhanced product performance with thorough analysis of usage data, addressing pain points and areas for growth.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Improved website visibility through development and implementation of SEO strategies.

· Provide advice to lines of business on sanctions regulations and the bank’s policy.

· Conduct analysis and review in product services and polices for other department to evaluate the level of complaining with AML and CTF SAMA guideline and alien with other control function (Risk, Compliance, and Audit).

· Overseeing AML and CTF training programs and documenting.

Planning and conducting AML and CTF Awareness program.

• Monitored relationships with corresponding banks regarding AML KYC Questionnaires to ensure compliance with regulations.
• Coordinated AML Projects with IT department to enhance efficiency and effectiveness of anti-money laundering processes.
• Provided advice to lines of business on sanctions regulations and the bank’s policy, ensuring adherence to global standards.
• Responsible for replying to SAMA Enforcement circulars, demonstrating attention to detail and thorough understanding of regulatory requirements.

• Validated project and employment information and completed manual adjustments to financial data.
• Improved project efficiency by streamlining processes and implementing time-saving strategies.
• Conducted comprehensive reviews of project performance, identifying areas for improvement and implementing changes accordingly.
• Managed budgets effectively, ensuring all projects were completed within financial constraints.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.