Mohammed Saad Almansi
Jeddah
Summary
Dynamic Account Manager with a proven track record at SAPWOODMEDIA, excelling in client satisfaction and tailored solutions. Leveraging technical troubleshooting expertise and a results-driven approach, I enhance service delivery and foster cross-functional collaboration, ensuring optimal outcomes for clients and stakeholders alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
SAPWOODMEDIA
Jeddah, SAUDI
01.2023 - Current
- Developed tailored solutions to meet client needs and expectations.
- Coordinated communication between clients and internal teams effectively.
- Conducted regular account reviews to ensure client satisfaction and service delivery.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Senior Project Supervisor
Shining brand BASSIEL
Jeddah
04.2025 - 10.2025
- Enhanced efficiency in project execution through process improvements and effective communication.
- Facilitated cross-departmental collaboration to streamline workflows and improve outcomes.
- Held regular meetings with team members to monitor progress and offer support as needed.
- Partnered with clients to identify opportunities for improvement within their organizations.
Accreditation Manager
Shining Brand Bassiel
Jeddah, SAUDI
11.2023 - 01.2024
- Coordinated staff training sessions on accreditation processes and compliance requirements.
- Facilitated stakeholder communication regarding accreditation timelines and expectations.
- Conducted internal audits to assess compliance with accreditation standards.
- Managed documentation for accreditation submissions while maintaining organized records.
Hybrid IT Support Specialist
ABO SARHAD group
01.2021 - 01.2022
- Delivered IT support to CST and Electronics Channels teams nationwide.
- Operated SNB Self-Service Machine project to enhance service accessibility.
- Conducted troubleshooting for ATMs and SSM, resolving network issues remotely.
- Mitigated H/Malware incidents to improve service efficiency and maintain optimal workflow.
- Led projects as service adviser, ensuring high-quality assurance for banking services.
ATM Field Technical Support
ALHAMRANI UNIVERSAL COMPANY
01.2015 - 01.2021
- Troubleshoot ATM Hardware, Network Connectivity & Software Upgrade
- Maintained 85% to 90% on repairs performance rating annually
- Performed 40+ Repairs on ATM hardware & software per week
- Train Customer on ATM Operating system & 1st line maintenance
- Helpdesk Specialist Customer support
- ATM & SSM Monitoring at SNB DIGITAL CHANNNELS using APEX &Base24
- Coordinate, track ticketing & Banking Requests at AUC.HELPDESK
- Resolved 45% of POS trouble tickets remotely- POS 1ST line maintenance
Administrative
ELC ENGLISHE INSTITUTE
01.2014 - 01.2015
- Student services & customer relation
Call center Agent
ALEWAN COMPANY FOR PROCRUMENT
01.2013 - 01.2014
- Collecting overdue payment for STC & SNB customers
Customer Support
Mashail Jeddah telecom shop
01.2011 - 01.2013
- Diagnosing & Repairs mobile software hardware faulty
Education
Bachelor of Science - B.A MECHATRONICS ENG
APIIT
KUALA LUMPOR01-2028
Associate of Applied Science - Electonics.ENG Industrial Controlling
CTE
JEDDAH03-2013
Skills
- Technical assistance and troubleshooting skills
- Project oversight capabilities
- Art of persuasion mastery
- Detail-focused execution
- Customer-centric service delivery
- Results-driven approach
- Cooperative teamwork dynamics
- Flexibility in tasks and roles
- Expertise in ERP systems
- Live transaction management with APEX at SNB
- ATM monitoring with APTRA at SNB
- Testing and diagnostic expertise
- Comprehensive system knowledge
- Machine learning proficiency
- SaaS understanding
- Cross-functional collaboration
Certification
- SAUDIA AIRLINES ELECTRONICS Department
- DIEBOLD ATM mechanism AUC DIEBOLD NEXDORD
Languages
- English, Fluent
- Arabic, Native
- Spanish, Low
- Bahasa, Low
Timeline
Senior Project Supervisor
Shining brand BASSIEL
04.2025 - 10.2025
Accreditation Manager
Shining Brand Bassiel
11.2023 - 01.2024
Account Manager
SAPWOODMEDIA
01.2023 - Current
Hybrid IT Support Specialist
ABO SARHAD group
01.2021 - 01.2022
ATM Field Technical Support
ALHAMRANI UNIVERSAL COMPANY
01.2015 - 01.2021
Administrative
ELC ENGLISHE INSTITUTE
01.2014 - 01.2015
Call center Agent
ALEWAN COMPANY FOR PROCRUMENT
01.2013 - 01.2014
Customer Support
Mashail Jeddah telecom shop
01.2011 - 01.2013
Bachelor of Science - B.A MECHATRONICS ENG
APIIT
Associate of Applied Science - Electonics.ENG Industrial Controlling
CTE
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