Hi, I’m
MOHAMMED SABIR
IT Technical Support
Al Baha,Saudi Arabia
Summary
To seek a career in challenging environment this could make the use of my potential and give me the opportunity to bring out the best in me and also further to improve my skill by taking challenging assignments.
Overview
15
years of professional experience
1
Certification
5
years of post-secondary education
Work history
SAF SPECIALIZED MEDICAL COMPLEX (L.L.C)Biljurashi, SAUDI ARABIA
IT Technical Support Engineer
04.2018 - 08.2025
Job overview
- Installing and configuring new Routers.
- Installing and Troubleshooting Windows on Laptops and Desktops.
- Diagnosis of desktop, application, networking and infrastructure issues.
- Working closely with software suppliers to resolve operational issues.
- Maintaining a log of all problems detected and system backups.
- Troubleshooting PC's, laptops, Server and Switches.
- Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
- Have Over 4 + years' Experience in Kizen Medical System for the management and operation of dental clinics.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.
- Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
- Conducted thorough troubleshooting for identifying potential software issues.
- Investigated and diagnosed customer's technical and product queries.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
AL-ShaSha ComputersAl-Baha
Computer Technician
08.2015 - 03.2018
Job overview
- Installing and configuring new STC Router and Mobily Router.
- Installing and Troubleshooting Android os on Laptops and Desktops.
- Diagnosis of desktop, application, networking and infrastructure issues.
- Working closely with software suppliers to resolve operational issues.
- Maintaining a log of all problems detected and system backups.
- Troubleshooting PC's, laptops and mobile devices.
- Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
SRM InfoTechIndia
Desktop Support Engineer
04.2010 - 11.2014
Job overview
- Installing, Configuring & Administering Windows2000/2003 Server, XP, Windows7, Windows 8 and 8.1.
- Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
- User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
- Installing Hardware, Managing Input Output Devices and Other Devices.
- Installing and Configuring Applications, User Profiles and Securing the Desktop.
- Installing, Configuring & Troubleshooting network (LAN), Printers and Scanners. Administering network security.
- Installing and troubleshooting local and Network printers.
- Perform LAN and WAN configuration.
- Applying operating system updates, patches, and configuration changes.
- Installing and configuring new hardware and software.
- Adding, removing, or updating user account information, resetting passwords, etc.
- Answering technical queries and dealing with often frustrated users.
- Responsibility for security.
- Troubleshooting any reported problems.
- Ensuring that the network infrastructure is up and running.
- Service and Upgrade all type of PC's.
- Installing and configuring all types of Printers, Plotters, and Scanners.
- Troubleshooting the Problems related to Printers and Scanners.
- Assembling Hardware components as per the requirement.
- Supported users in utilizing the applications, MS Office 97, 2003 and 2007 suite of products, web-browsers and Internet connectivity of Dial up and Broadband.
Education
Thiruvalluvar UniversityThiruvannamalai
Bachelor of Arts from Bachelor of Computer Application (BCA)
June 2007 - June 2010 (3 education.years_Label)
Danish Mission Higher Secondary School
Certificate of Higher Education from Computer Science
June 2005 - May 2007 (1 education.year_Label & 11 education.months_Label)
Skills
- Supporting All Kind of Desktops and laptops
- Assembling PC's
- Installing and Updating All Kind Of Antivirus
- Trouble shooting Desktop and Networks (LAN),(WAN)
- Operating Systems - Win XP, 7, 8 and 10
- Hard drives, monitors, printers, scanners and video equipment
- Remote Desktop supporting
- Various types of PC hardware such as, Dell, HP, Acer and Asus
Certification
- CCNA (Cisco Certified Network Associate)
- Saudi Council of Engineers (Valid Membership)
Languages
English
Fluent
Arabic
Upper intermediate
Hindi
Upper intermediate
Urdu
Native
Custom
I hereby declare that the above information is true to the best of my knowledge and beliefs.
Timeline
IT Technical Support Engineer
SAF SPECIALIZED MEDICAL COMPLEX (L.L.C)
04.2018 - 08.2025
Computer Technician
AL-ShaSha Computers
08.2015 - 03.2018
Desktop Support Engineer
SRM InfoTech
04.2010 - 11.2014
Thiruvalluvar University
Bachelor of Arts from Bachelor of Computer Application (BCA)
June 2007 - June 2010 (3 education.years_Label)
Danish Mission Higher Secondary School
Certificate of Higher Education from Computer Science
June 2005 - May 2007 (1 education.year_Label & 11 education.months_Label)
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