MOHAMMED SALEM
Riyadh
Summary
Forward-thinking Operation with extensive knowledge of Network. Known for success in STC Sales Partners industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
12
12
years of professional experience
Work history
Customer Service
Etamnia Company for Recruitment
Riyadh
04.2014 - 01.2021
- Managed high-volume customer queries simultaneously through effective multitasking.
- Shared customer feedback and suggested improvements to enhance team performance.
- Recorded and processed customer data accurately.
- Analysed and understood situations to develop action plans.
- Defined problem to identify, prioritise and select alternatives.
Operations Executive
STC Sales partner
Riyadh
02.2021 - 10.2022
- Expert on STC Tawasol, Jira, RMS Portals
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Generated accurate end-of-month timesheet reports, rectifying discrepancies within to maintain efficiency.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
Operations assistant
Al Azam company for Investments
Riyadh, Riyadh Region
11.2022 - Current
- Generated reports as required, aiding decision-making process.
- Managed schedules to ensure timely operations completion.
- Provided training to new hires, improving their job readiness.
- Streamlined documentation, minimizing errors and redundancies.
- Sorted and organized different types of information by document type, personnel or location.
Education
High School Degree - Scientific
Al Alosy High School
RiyadhCISCO CCNA R&S - undefined
Abad net
RiyadhSkills
- Network engineering
- User training
- Systems support
- Network support
- Software applications
- Quality Control
- Customer relations
- Data entry
- CRM software usage
- Data analysis
Languages
Arabic: Native language
English: C1 Advanced
Timeline
Operations assistant
Al Azam company for Investments
11.2022 - Current
Operations Executive
STC Sales partner
02.2021 - 10.2022
Customer Service
Etamnia Company for Recruitment
04.2014 - 01.2021
CISCO CCNA R&S - undefined
Abad net
High School Degree - Scientific
Al Alosy High School