Mohammed Samir Mastan Khan
Jubail,Saudi
Summary
PROFESSIONAL SUMMARY
Results-driven Restaurant Manager with 22+ years of extensive experience in Hospitality, Catering, and QSR operations across India, Saudi Arabia, UAE, and Oman. Proven ability to lead high-performing teams, manage multi-unit operations, and deliver exceptional customer service. Recognized for driving business growth, improving operational efficiency, and maintaining high brand standards.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Catering Supervisor
Smart Arabian Catering services
Jubail, Saudi
2025.09 - 2026.03
- Currently working
- Handling overall catering operations and service execution
- Supervising staff and ensuring smooth daily operations
- Maintaining quality, hygiene, and safety standards
- Managing client requirements and ensuring customer satisfaction
- Preparing Daily Mandays & Monthend Invoicing
Catering Supervisor
Tawoos
Muscat, Oman
2023.10 - 2024.10
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Managed catering operations and coordinated service teams
- Ensured timely delivery and quality service standards
- Supervised staff performance and workflow efficiency
Assistant Store Manager
Vox Cinema
Riyadh, Saudi
2019.09 - 2022.11
- 4 Years
- Managed cinema and F&B operations in a high-volume environment
- Led large teams and ensured excellent customer experience
- Improved operational efficiency and service standards
- Handled sales performance, reporting, and cost control
Assistant Manager
Costa Coffee
Dubai, UAE
2015.07 - 2018.05
- 3 Years
- Managed full store operations in a busy retail environment
- Awarded Best Store Manager for outstanding performance
- Increased sales and improved customer satisfaction
- Trained and developed team members for better productivity
Store Manager
Costa Coffee
Jeddah, Saudi
2012.03 - 2015.03
- 3 years
- Led store operations and ensured compliance with brand standards
- Managed inventory, cost control, and team performance
- Delivered strong business results and customer service excellence
Assistant Manager
Costa Coffee India
Mumbai, India
2007.12 - 2011.01
- 4 Years
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
Shift Running Floor Manager
McDonald India
Mumbai, India
2003.09 - 2007.10
- 4 years
- Managed daily store operations to increase efficiency.
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Trained new employees, elevating team performance levels.
- Reduced inventory loss with diligent stock management.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Handled cash transactions efficiently reducing wait times at checkouts.
Education
Bachelor in Commerce -
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Maharashtra Board
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Nutan High School
MumbaiSkills
- Decision-Making
- People Management
- Leadership & Motivation
- Management
- Commercial Awareness
- Customer Relationship
Certification
- 1) Health & Hygiene Training KSA & Oman Level-2
- 2) Food Safety – INDIA
- 3) Proficiency in MS Office, Excel, PowerPoint - INDIA
- 4) First Aider Training in Oman (2024)
Languages
English
Hindi
Marathi
Arabic (Basic)
Hobbies and Interests
Traveling, Learning New task, Playing Cricket
Declaration
I hereby declare that all the statements made in the above application are true to the best of my knowledge. Place: India Date: - Yours Sincerely, (Samir Mastan Khan)
Duties And Responsibilities
- Monitors and helps ensure successful store Pre-opening / Post Opening activities.
- Functions as the team leader for new store opening teams provided by the company to support new market development.
- Supports franchise with assistance and completion of the New Store Opening Checklist.
- Conducts post-opening visit within 15 days to evaluate the stabilized operation of the store.
- Responsible for franchise store adherence to organization Standards and Procedures.
- Visits all stores and monitors store-level quality issues concerning the product, staffing, training, safety, and sanitation.
- Conducts quarterly audits, which include formal results presentation and action plan for store improvement.
- Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures.
- Consults in marketing and promotional programs.
- Helps identify opportunities to maximize sales in the store.
- Communicating to all Franchisees and consistently enforcing all store policies, standards, and practices.
Timeline
Catering Supervisor
Smart Arabian Catering services
2025.09 - 2026.03
Catering Supervisor
Tawoos
2023.10 - 2024.10
Assistant Store Manager
Vox Cinema
2019.09 - 2022.11
Assistant Manager
Costa Coffee
2015.07 - 2018.05
Store Manager
Costa Coffee
2012.03 - 2015.03
Assistant Manager
Costa Coffee India
2007.12 - 2011.01
Shift Running Floor Manager
McDonald India
2003.09 - 2007.10
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Maharashtra Board
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Nutan High School