Mohammed Shathli
Summary
Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects , Skilled in teaching new concepts and best practice strategies Quick-thinking recognized for success in guiding teams and boosting performance Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success ,Highly effective and knowledgeable in process improvement Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
Work History
Duty Supervisor
Opration
Medina, Saudi Arabia (Remote)
12.2010 - Current
- The ability to fully lead a work team.
- Adapt to updates and complete tasks as quickly as possible.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
- Increased revenue by identifying opportunities for upselling and cross-selling products to customers.
- Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
- Developed strong rapport with vendors to ensure timely deliveries, negotiate better deals, and maintain adequate supply levels at all times.
- Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
- Implemented loss prevention measures resulting in reduced shrinkage rates while maintaining excellent customer relationships.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
Promoted brand loyalty among customers with exceptional service delivery and personalized interactions. - Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
Supported the management team in decision-making processes with accurate reporting performance metrics. - Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
Reduced wait times for customers with efficient queue management techniques, enhancing their overall experience. - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. - Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures. - Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
Education
High School Diploma -
College of Technology
Medina, Saudi Arabia02.2009
Skills
- Keeping up technology
- Decision-making capabilities
- Training and mentoring
- Employee Motivation
- Operations Management
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Priority management
- Staff Development
- Process Improvement
- Process Monitoring and Improvement
- Data Analytics
- Business Development
- Business Administration
- Expectation setting
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Customer Relations
- Staff training/development
- Goal Setting
- Performance Evaluation and Monitoring
- Quality Assurance
- Customer Retention
- Data Analysis
- Administrative Management
- Timekeeping
- Performance Improvements
- Operations Oversight
- Business Management
- Performance Improvement
- Process Improvements
- Records Organization and Management
- KPI Tracking
- Data Management
- Performance Evaluations
- Employee reviews
- Policy Development and Enforcement
- Calendar Management
- Logistics
- Proficient in [Software]
- Cost Reduction
Languages
Arabic, English
Native language
Timeline
Duty Supervisor
Opration
12.2010 - Current
High School Diploma -
College of Technology