MOHAMMED SHAZAN
Khobar,Saudi Arabia
Summary
Hospitality professional with over 5 years of experience in bar operations and floor supervision in high-volume restaurants and lounges in Saudi Arabia. Expertise in mixology, team leadership, inventory control, and customer experience management. Demonstrated success in training staff, maintaining service standards, and enhancing operational efficiency, resulting in exceptional guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Assistant Bar Supervisor | Floor Supervisor
Thakara Hospitality Group
Khobar, Saudi Arabia
2025.12 - 2026.04
- Assist with daily bar and floor operations to ensure service standards are met.
- Support staff training and mentoring to enhance service quality and efficiency.
- Help manage inventory stock levels and coordinate with suppliers.
- Aid management in planning promotions and engaging guests.
- Monitor customer feedback to maintain guest satisfaction levels.
- Facilitate scheduling and support labour cost management.
- Supervised team members to ensure excellent service delivery.
- Managed cash flow, ensuring correct transaction procedures were followed.
Senior Bartender | Senior Waiter
Plaza Premium Lounge
Umluj, Saudi Arabia
2025.05 - 2025.11
- Facilitated premium guest service within a bustling international airport lounge.
- Supported supervision of service staff during busy periods.
- Assisted in creating new cocktail menu items.
- Maintained accurate order service and processed POS transactions.
- Guided new employees on company standards and service protocols.s
Bartender | Waiter
Santini
Riyadh, Saudi Arabia
2023.01 - 2025.05
- Assisted in preparation and service of specialty beverages and mocktails.
- Provided guests with menu recommendations and engaged with customers.
- Maintained cleanliness and adhered to hygiene standards.
- Collaborated with kitchen and service staff to support smooth operations.
Barista
Nooa
Riyadh, Saudi Arabia
2022.10 - 2022.12
- Prepared specialty coffee beverages to enhance customer satisfaction.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Assisted in maintaining cleanliness of workstation and adherence to equipment standards.
- Provided customer service support in a fast-paced environment.
Education
Mechanical Engineering - Incomplete
Sri Indu College of Engineering & Technology
Hyderabad, IndiaIntermediate - Higher Secondary
Narayana Junior College
Hyderabad, IndiaSkills
- Bar operations and inventory management
- Punctuality and dependability
- Mixology and beverage development
- Team leadership and training
- POS systems and cash handling
- Customer experience and relations
- Coffee brewing and roasting
- Hygiene and compliance
- Staff scheduling and cost control
- Upselling and revenue optimization
Certification
- Food Safety Certification – TUV Austria (2025)
- Health & Safety Certification – TUV Austria (2025)
LANGUAGES
English
Beginner
Arabic
Beginner
Urdu
Beginner
Hindi
Beginner
ADDITIONAL
Award: Employee of the Month – Institute of Hotel Management (March 2021)
Training
- Barista Training – Coffee Planet (2025)
- Coffee Roasting – Nooa KSA (2024)
Timeline
Assistant Bar Supervisor | Floor Supervisor
Thakara Hospitality Group
2025.12 - 2026.04
Senior Bartender | Senior Waiter
Plaza Premium Lounge
2025.05 - 2025.11
Bartender | Waiter
Santini
2023.01 - 2025.05
Barista
Nooa
2022.10 - 2022.12
Intermediate - Higher Secondary
Narayana Junior College
Mechanical Engineering - Incomplete
Sri Indu College of Engineering & Technology