Mohammed Shoulsn
Riyadh
Summary
. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Walid Al Harbi Architectural Office
03.2021 - 05.2023
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Director of Customer Experience Department
Lana Al Youm Holding Company
04.2019 - 03.2021
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Verified associates and managers wowed customers through personal and attentive contact.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- Maintained store cleanliness, recovery and readiness for customers.
Education
High School Diploma -
Al-Dhabiya High School
Jazan, Saudi Arabia01.2014
Skills
- Active Listening
- Teamwork and Collaboration
- Good Telephone Etiquette
- Basic Math
- Team Building
- Dependable and Responsible
- Written Communication
- Excellent Communication
- Quality Assurance
- Google Workspace
- Organizational Skills
- Remote Office Availability
- Self-Directed
- Problem Resolution
Certification
- CME-1 of General Securities Qualification Certificate
- Marketing concepts for small and medium enterprises
- Project resource and quality management
- Financial performance management
- Preparing technical and financial offers
- Strategic planning for small and medium organizations
- Master the sales process
- Problem solving skills
- Information Technology in the Workplace - Master Microsoft programs
- Building a successful business model
- Information Technology in the Workplace - Master Microsoft programs
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Human Resource Manager
Walid Al Harbi Architectural Office
03.2021 - 05.2023
Director of Customer Experience Department
Lana Al Youm Holding Company
04.2019 - 03.2021
High School Diploma -
Al-Dhabiya High School
- CME-1 of General Securities Qualification Certificate
- Marketing concepts for small and medium enterprises
- Project resource and quality management
- Financial performance management
- Preparing technical and financial offers
- Strategic planning for small and medium organizations
- Master the sales process
- Problem solving skills
- Information Technology in the Workplace - Master Microsoft programs
- Building a successful business model
- Information Technology in the Workplace - Master Microsoft programs
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