Oracle database
Mohammed Sorour
POS Hotline Manager
Riyadh,01
Summary
Experienced POS Hotline Manager with over 3 years of experience in Telecom. Excellent reputation for resolving problems and improving customer satisfaction. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Telecom professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
POS Hotline Manager
Zain KSA
Riyadh
03.2020 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served customers and followed outlined steps of service.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales System Support Senior Analyst
Zain KSA
Riyadh
03.2017 - 03.2020
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Oversaw daily operations to ensure high levels of productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Shop & POS Support Coordinator
Zain KSA
Jeddah
05.2012 - 03.2017
- Checked incoming orders and organized new stock.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Addressed customer issues immediately to guarantee swift resolution.
- Increased shop productivity by improving team processes and streamlining tasks.
- Completed daily tasks accurately and on-time to support shop needs.
- Used hand and power tools, equipment and instruments accurately.
- Helped managers with daily checklists and last-minute requirements.
- Completed projects and work assignments despite tight deadlines.
Call Center Agent
Rawasi
Jeddah
02.2010 - 05.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management and order calls.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Entered customer information into customized computer system with TABS system to document and organize client records.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Assisted around 105.000 customers by answering questions, responding to inquiries and handling telephone requests.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Administrative Science
KING ABDULAZIZ UNIVERSITY
Jeddah 05.2017 - 05.2021
Skills
POS experience
undefinedAccomplishments
- Launch the 5G Network in Zain KSA.
- Supervised team of 30 staff members.
Software
TABS system
Remedy system
Interests
Gaming
Football
Timeline
POS Hotline Manager
Zain KSA
03.2020 - Current
Bachelor of Science - Administrative Science
KING ABDULAZIZ UNIVERSITY
05.2017 - 05.2021
Sales System Support Senior Analyst
Zain KSA
03.2017 - 03.2020
Shop & POS Support Coordinator
Zain KSA
05.2012 - 03.2017
Call Center Agent
Rawasi
02.2010 - 05.2012
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