Mohammed Waheeb Ismail
Riyadh
Summary
Accomplished hospitality professional with expertise in demand forecasting, night auditing, and hotel security. Demonstrates a strong ability to enhance guest retention through effective strategies and exceptional guest relations management. Highly organised with a proven track record in hospitality management, coaching and mentoring teams to inspire leadership and ensure VIP guest satisfaction. Committed to advancing a career in hospitality by leveraging skills in inspiring team leadership and guest relations.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Operation Manager
Fraser Suites Riyadh
Riyadh, Saudi Arabia
01.2025 - Current
- Spearheaded an overhaul of outdated systems, resulting in improved efficiency.
- Devised strategies for optimal resource utilisation, increasing overall productivity.
- Fostered a positive work environment to boost employee morale and retention.
- Directed strategic initiatives to drive growth and improve operational performance.
- Enforced sustainability practices within the organisation; demonstrated commitment towards corporate social responsibility.
- Developed training programmes for staff; led to increased skill levels across the team.
Acting Manager for S&M and Security
Fraser Suites Riyadh
Riyadh, Saudi Arabia
09.2023 - 12.2024
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
- Oversaw daily company operations to reach financial targets.
- Directed day-to-day work of 45 employees and motivated teams to exceed objectives.
Rooms Division Manager
Fraser Suites Riyadh
Riyadh, Saudi Arabia
11.2021 - 12.2024
- Ensured maximum guest satisfaction by foreseeing and preventing 90% issues.
- Improved average room rate and occupancy rates to 40%.
- Motivated Front office and Housekeeping teams to perform effectively and efficiently through Operation.
- Created Monthly schedules for each department to reduce overtime and achieve budgeted labor expenses.
- Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.
- Managed general operation of Front Office duties such as Guest satisfaction, High Balance and Check out with balance.
- Managed front-of-house budgeting, asset management, supplies and purchasing for profitable, high-performing hotel operations.
- Monitored cleanliness standards of all areas through Housekeeping.
- Hired, trained and conducted appraisals for over 30 staff members over 2 years.
- Assessed shortfalls in financial reports, implementing effective sales strategies to remedy them.
- Ensured first-class customer experiences from friendly check in to efficient check out through Training and motivation to the staff.
- Training to Supervisor levels under both department to make sure operation runs smoothly.
Front Office Manager
Fraser Suites Riyadh
Riyadh, Saudi Arabia
08.2019 - 11.2020
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Communicated room status information to housekeeping team for turnover.
- Participated in interviewing and hiring of front office staff.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Performed inspection of public areas and recommended improvements to appropriate departments.
Assistant Front Office Manager
Fraser Suites Riyadh
Riyadh, Saudi Arabia
01.2018 - 08.2019
- Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
- Maximized room occupancy at best rates, contributing to 30% hotel revenue growth in 6 months.
- Supported smooth and efficient running of front-of-house operations, supervising 9 front office staff.
- Delivered new hire training and mentored established staff on processes and procedures.
- Fostered a culture of development by recognizing, incentivising and rewarding high performance, increasing staff retention by 60%.
- Monitored adherence to credit policies and procedures, reducing bad debts by 100%.
Education
Diploma of Higher Education - Hospitality
Higher Institute of Tourism and Hospitality
Saudi Arabia Riyadh 02.2015 - 08.2017
Skills
- Demand forecasting
- Night auditing
- Hotel security
- Guest retention strategies
- Highly organised
- Hospitality management
- Coaching and mentoring
- Guest relations management
- Inspiring team leadership
- VIP guest management
Languages
Arabic
Native
English
Fluent
References
Anas Almaimani (X General Manager)
+966540781134
Younis Aldarwish (X General Manager)
+966558888910
Ali Aytan (X General Manager)
+90 543 309 53 51
Timeline
Operation Manager
Fraser Suites Riyadh
01.2025 - Current
Acting Manager for S&M and Security
Fraser Suites Riyadh
09.2023 - 12.2024
Rooms Division Manager
Fraser Suites Riyadh
11.2021 - 12.2024
Front Office Manager
Fraser Suites Riyadh
08.2019 - 11.2020
Assistant Front Office Manager
Fraser Suites Riyadh
01.2018 - 08.2019
Diploma of Higher Education - Hospitality
Higher Institute of Tourism and Hospitality
02.2015 - 08.2017
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