Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammed Y. Bantalal

Jeddah

Summary

Operations and violation management specialist with over 7 years of experience in aviation and ground services. Proficient in disputing violations, analyzing contract compliance, and implementing preventive and corrective actions to minimize financial losses. Skilled in cross-functional coordination, data analysis, and reporting to enhance efficiency and maintain compliance. Bilingual in Arabic and English, facilitating effective communication across diverse teams.

Overview

8
8
years of professional experience

Work History

Violation Management Specialist

Saudi Ground Services
06.2023 - Current
  • Developed and implemented communication channels (email lists and cross-departmental meetings) to ensure seamless coordination across all departments for managing operational violations on SGS by Saudi Airlines.
  • Led data collection efforts from multiple departments to compile detailed reports on all violations, identifying unjust charges and successfully disputing them with supporting evidence to reduce financial penalties.
  • Designed and executed a Preventive and Corrective Action Strategy, collaborating with cross-functional teams to address accepted violations and implement long-term solutions to prevent recurrence.
  • Analyzed delay codes and violation time logs against SDIR contract terms to identify non-compliance issues and ensure accurate application of contractual policies.
  • Prepared and presented comprehensive monthly reports for senior management, summarizing violations, financial impact, and corrective actions taken, driving continuous process improvements and operational compliance.
  • Achieved significant cost savings by rejecting unwarranted violations through rigorous data analysis and evidence-based dispute processes.

Operational Administrator

Saudi Ground Services
07.2021 - 06.2023
  • Managed delay disputes for the Ramp Handling Department and coordinated staff vacation schedules to ensure seamless operations.

Load Control Officer

Saudi Ground Services
02.2020 - 07.2021
  • Ensured aircraft weight and balance compliance within safety and regulatory limits to support efficient flight operations.

Customer Service Agent

Saudi Ground Services
04.2018 - 02.2020
  • Assisted passengers with check-ins, reservations, rebookings, and baggage handling, ensuring a smooth and positive customer experience.

Network Technician

Aramco Sub Contract
01.2017 - 04.2018
  • Resolved all network-related issues and designed, implemented, and maintained network infrastructure for newly established offices to ensure seamless connectivity and operational efficiency.

Education

Bachelor of Science - Computer information systems

Saint Leo University
Saint Leo, FL, USA
04-2016

Skills

  • Workplace improvement initiatives
  • Efficient operations management
  • Strategic business analysis
  • Statistical evaluation
  • Effective group coordination
  • Experienced in Microsoft Office applications

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Violation Management Specialist

Saudi Ground Services
06.2023 - Current

Operational Administrator

Saudi Ground Services
07.2021 - 06.2023

Load Control Officer

Saudi Ground Services
02.2020 - 07.2021

Customer Service Agent

Saudi Ground Services
04.2018 - 02.2020

Network Technician

Aramco Sub Contract
01.2017 - 04.2018

Bachelor of Science - Computer information systems

Saint Leo University

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Mohammed Y. Bantalal