Mohammed Yousuf Siddique Kotta

Accomplished Technical Quality Manager with over 30 years of experience in the FMCG sector, specializing in technical operations, quality management, project execution, and merges revenue - generating sales expertise with strategic brand marketing to drive business growth. Proven track record in driving quality compliance, risk management, and process improvements across large-scale organizations. Skilled in project planning, governance, auditing, and incident management, with hands-on expertise in root cause analysis, corrective and preventive actions (CAPA), and international standards compliance. Recognized for successfully implementing Nespresso’s first and largest boutique in Saudi Arabia, establishing multiple after-sales service centers, and serving as an authorized trainer for Thermoplan AG coffee machines. Adept at leading cross-functional teams, delivering customer-focused solutions, and ensuring sustainable technical and business development. Certified in ISO 9001 & ISO 14001 standards and experienced in B2B/B2C technical training, crisis management, and occupational safety.

• B2B and B2C Technical training of Nespresso Completion Certificate, Nespresso, Dubai, September 2009
• B2B and B2C Technical training of Nespresso Completion Certificate, Nespresso, Dubai, November 2010
• B2B and B2C Technical training of Nespresso Completion Certificate, Nespresso, Dubai, September 2011
• Authorized Trainer Certificate for Coffee Machine from Thermoplan AG, Thermoplan AG, Switzerland, August 2014
• Science of Coffee Ambassador Degree, Nespresso, Beirut, April 2009
• ISO 9001:2015, ISO 14001:2015, BUREAU VERITAS, Jeddah, January 2020
• AUGILA Authorized Trainer to Trainer, Thermoplan AG, Switzerland, February 2020

• The first and largest Boutique of Nespresso in Saudi Arabia is implemented successfully.
• Successfully recognized as an Authorized Trainer for AUGILA Coffee machines from Thermoplan AG Switzerland.
• Recognized by Nespresso Boutiques for extensive efforts in the construction.
• Instrumental in establishing 3 after sales centers in Jeddah, Riyadh and Dammam.
• Completed technical training for all related staffs.
• Played a pivotal role in establishing 6 Boutiques and 83 Nespresso booths in Saudi Arabia.
• Successfully implemented and completed incident and crisis management training for all staff (coffee, machine and accessories).
• Gained awareness of road safety measures and fire safety regulations through Civil Department training sessions.
• Conducted annual audits for After-Sales Centers (ASC), boutiques, and booths to ensure compliance and operational efficiency.
• Efficiently implemented product tractability exercises.
• Successfully implemented 24/7 service and support to Nespresso Customers.
• Successfully formed LLC for Al Soukya International.