Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
MOHAMMED  ZAID

MOHAMMED ZAID

RIYDHA ,SAUDIA ARABIA

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing [Area of expertise]. Dynamic [Job Title] with background equipped to promote hospitality services and amenities to boost revenue. Accustomed to managing escalated issues and requests with prompt and resourceful solutions. Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback. Personable student motivated to support guest satisfaction. Strong communication and customer service skills. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. Accomplished [Job Title] experienced in improving business performance and reputation. Skilled in hospitality leadership, strategy and marketing to elevate hotel potential. Mentors and motivates high-performing staff to achieve first-class customer experiences. Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Personable Hospitality Specialist with [Number] years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Guest Relations Manager with [Number] years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management. Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert [Software] user.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

hospitality manager

Hilton
Riyadh, Riyadh Region
12.2016 - Current
  • Met health and safety guidelines to maintain compliant working environments.
  • Liaised with auditors and prepared facilities to support successful audits.
  • Improved team performance by conducting reviews and KPI data analysis.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Wrote end of shift reports to facilitate service continuity.
  • Stored cash floats and delivered secure banking procedures.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Actioned and resolved guest feedback to boost service quality.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
  • Led team of [Number]+ to deliver top-quality service and achieve company targets.
  • Oversaw emergency procedures and administered first aid.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Handled guest complaints to protect brand reputation.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Adjusted sales strategies to local competition and decreased industry rates.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.

assistant hospital manger

Holiday Inn
Riyadh, Riyadh Region
10.2015 - 10.2016
  • Collected and disposed of clinical waste in line with regulations.
  • Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
  • Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
  • Reported non-compliant behaviour to head nurses to maintain high-quality care.
  • Input patient data onto clinical system, adhering to confidentiality laws.
  • Diligently followed Infection Prevention and Control (IPC) policies to minimise ward infection rates.
  • Recorded weight and height measurements, blood pressure and blood sugar levels.
  • Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
  • Provided incontinence care and bed baths, maintaining patient dignity at all times.
  • Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
  • Cleaned, sterilised and stored clinical equipment appropriately.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Prepared treatment rooms prior to use.
  • Monitored medical supply levels and restocked exam rooms.
  • Administered oral medication to incapacitated patients as outlined in care plans.
  • Educated patients and family members on in-home care techniques.

Education

Bachelor of Commerce - commerce

ain shams university
Egypt
10.2005 - 07.2012

Skills

  • Guest engagement strategies
  • Front desk operations
  • Opera hotel management system
  • Room and floor inspections
  • Service management
  • Customer relations expertise
  • Process improvements
  • Operational oversight
  • Employee development
  • Inter-departmental coordination
  • Guest experience improvement
  • Cloudbeds
  • Revenue forecasting
  • Hotel administration
  • Repeat business strategies
  • Budgetary control
  • Transformational leadership
  • Dispute resolution
  • Bright HR
  • HotelConnect
  • People management
  • Venue sales

Languages

English
Intermediate

Timeline

hospitality manager

Hilton
12.2016 - Current

assistant hospital manger

Holiday Inn
10.2015 - 10.2016

Bachelor of Commerce - commerce

ain shams university
10.2005 - 07.2012
MOHAMMED ZAID