Mohammed Abdul Mohtasin
Jeddah,Kingdom of Saudi Arabia
Summary
Seeking a challenging and responsible position in Dynamic organization with stimulating environment that can effectively utilize my education and looking for an opportunity where I can implement my abilities and skills in your esteemed organization. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Hard-working [Operations Co- Ordinator] with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Operation coordinator
IKK Group of Companies
Jeddah, Kingdom of Saudi Arabia
06.2011 - Current
- Processing the Purchase Orders of 18 branches and acting as a facilitator between the branches and the factory
- Calculating and maintaining the tonnage ordered and loaded records
- Updating the production and machine performance records daily
- Well versed with ERP (Microsoft Dynamics)
- Tracking all the shipment documents from various international suppliers
- Coordinating with suppliers if there is any delay or mismatch in the documents provided
- Arranging all documents in a systematic way both physical and soft copy to avoid misplacements and confusion
- Assisting the Purchase Manager in tracking the shipments and documents.
- Developed strategies to improve overall productivity.
- Coordinated complex operational procedures for efficient workflow.
- Facilitated communication between teams for seamless collaboration.
- Negotiated contracts with suppliers for cost-effective procurement.
- Resolved interdepartmental issues, facilitated harmonious working environment.
- Managed internal communications through email and memos to deliver announcements.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
Document Controller
- Tracking all the shipment documents from various international suppliers
- Coordinating with suppliers if there is any delay or mismatch in the documents provided
- Arranging all documents in a systematic way both physical and soft copy to avoid misplacements and confusion
- Assisting the Purchase Manager in tracking the shipments and documents.
TEAM LEADER
INFOKWEST SOLUTION’S BPO
- To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management
- To offer creative solutions
- Delivery of team sales, service level components, quality and productivity targets & indicators
- People Management, including all HR related issues, as well as staff development
- Operational Management: Managing the floor, adherence to schedule
- Ownership and problem resolution
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
- Training and development of staff
- Motivation, leadership for a team of 17 and developing future leaders
- Conducting performance appraisal for the team
- Contribute for the initial hiring and selecting process of the front line
- Work very closely with team members to solve customer problems
- Also needs to understand agent's problems and weaknesses and address these
- Offers solutions and suggestions for process and product improvement to management
- Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes
- Possesses certain additional supervisory level authority for reversal of charges
- Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business
- Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.
Assistant QMR
National Marketing Est. Co. Ltd.
Jeddah
06.2011 - Current
- Ensuring that processes needed for the quality management system are established implemented and maintained
- Reporting to top management on the performance of quality management system and any need for improvement
- Ensuring the promotion of awareness of customer requirements throughout the organization
- Representing Management during certification and surveillance audits
- Reviewing, controlling, and approving ISO QMS documents
- Supervising QMS audit processes
- Coordinate ISO/Quality Management system awareness for the associates by internal trainings
- Participate in the Management Review Meetings.
Education
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
Acme college, Sikkim Mani pal University
Unknown, A.P India 03.2005 - 12.2008
INTERMEDIATE - undefined
SSD Junior College Hyderabad
Hyderabad, A.P. IndiaMATRICULATION - undefined
Govt High School Hyderabad
Hyderabad, A.P IndiaSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Inventory management
- Knowledge of [Software]
- Multilingual
Custom
THE PERSONNEL MANAGER, Respected Sir,
In the interest of exploring employment opportunities in your company, I enclose my resume for your review and consideration.
I have 2 years’ experience in India & 13 years of experience in Saudi Arabia, seeking a suitable position with a forward-looking organization where my professional skills and my untiring struggle towards success would be recognized and rewarded.
I hope you would consider the above to meet your standards for obtaining a job in your esteemed organization.
I thank you in anticipation of a favorable reply.
Yours faithfully,
Mohammed Abdul Mohtasin.
Languages
English
Proficient (C2)
Arabic
Upper intermediate
References
References available upon request.
Personal Information
- Date of birth: 05/25/1981
- Nationality: Indian
- Marital status: Married
Timeline
Operation coordinator
IKK Group of Companies
06.2011 - Current
Assistant QMR
National Marketing Est. Co. Ltd.
06.2011 - Current
BACHELOR OF INFORMATION TECHNOLOGY - Information Technology
Acme college, Sikkim Mani pal University
03.2005 - 12.2008
Document Controller
TEAM LEADER
INFOKWEST SOLUTION’S BPO
INTERMEDIATE - undefined
SSD Junior College Hyderabad
MATRICULATION - undefined
Govt High School Hyderabad
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