Mohammed Abdu M Hakami
Jizan,09
Summary
A seasoned hospitality professional with over 12 years of hands-on experience in restaurant management, food and beverage operations, and customer service excellence. Adept at leading high-performing teams, optimizing operational workflows, and implementing strategic improvements to enhance guest satisfaction and service quality. With a strong foundation in risk management, culinary operations, and staff development, Mohammed consistently delivers exceptional results in dynamic, high-pressure environments. Passionate about elevating dining experiences, streamlining operations, and maintaining the highest standards in hygiene, safety, and service. Eager to contribute leadership, innovation, and international experience to a forward-thinking hospitality establishment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
NCMS
02.2025 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Fitness Coach & Online Trainer
11.2015 - Current
- Designed personalized fitness programs
- Provided nutritional guidance
Restaurant Manager
Dragon Pot
08.2022 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Personal Driver & Bodyguard
Crown Casino
11.2020 - 05.2022
- Provided secure transportation and protection
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
F&B Server /Head Waiter /Night Shift Manager
NOMADA Melbourne
09.2015 - 04.2020
- Maintained hygiene and safety standards
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - Hospitality &Restaurant Management
HTMI
JazanDiploma of Science -
Deakin College
Melbourne, Australia01.2018
Certificate IV - Business Administration
Deakin College
Melbourne, Australia 01.2017
Skills
- Leadership & Teamwork
- Communication & Interpersonal Skills
- Time Management & Problem-Solving
- Culinary Expertise & Kitchen Management
- Customer Service Excellence
- Menu development
- Waste reduction
- Catering coordination
- Fine-dining expertise
Certification
Hospitality & Tourism
- Advanced Food and Beverage Management
- Hospitality & Customer Service Training
- Hotel Operations
- Restaurant Operations
- Rooms Division Management
- Room Inventory & Control
- Tourism & Destination Management
- Tourism Principles and Practices
- Destination Management & Sustainability
- Event Planning & Marketing
- Business Event Management
- Business trends in luxury hospitality and tourism
Culinary & Safety
- Culinary Arts & Kitchen Management
- Food Safety & Handling Certification
Leadership & Management
- Managing Complex Organizations
- Successful Leadership Practices
- Strategy and Business Development
- Performance Management
- Train the Trainee
- HRM in Hospitality
- CRM
- Hotel Valuation and Performance
- Hospitality Revenue and Demand Management
- Hospitality Financial Analysis
Innovation & Communication
- Innovation & Digital Transformation
- Innovation Practices in Hospitality and Tourism
- Communication Skill
- Business Communication
- Marketing communication
- Mass communication
- Global Strategic Marketing
- English for Academic Purposes – DUELI, Australia
Languages
Arabic
English
Japanese
Chinese (Mandarin)
Dutch
Timeline
Food and Beverage Supervisor
NCMS
02.2025 - Current
Restaurant Manager
Dragon Pot
08.2022 - 01.2025
Personal Driver & Bodyguard
Crown Casino
11.2020 - 05.2022
Fitness Coach & Online Trainer
11.2015 - Current
F&B Server /Head Waiter /Night Shift Manager
NOMADA Melbourne
09.2015 - 04.2020
Diploma - Hospitality &Restaurant Management
HTMI
Diploma of Science -
Deakin College
Certificate IV - Business Administration
Deakin College
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