Mohammed Al Arabi Altwaeel

• Safety:
  Ensure a safe workplace environment without risk to health.
  Ensuring that all work procedures, using equipment, and tools comply with safety regulations.
• Quality Control:

Ensure that all works performed and materials used are in accordance with the specifications and standards of MiX Telematics. Oversee the selection of materials used.

Maintain detailed documentation of all site engineering activities.

• Technical and Management:

Train technicians on the Procedures of the Installation for (CAN Bus, IVMS, KIMAX, AVL & Iridium Satellite, etc) in accordance with the specifications and standards of MiX Telematics/other Providers.

Resolving any technical queries and other problems that may crop up and providing technical advice.

Ability to learn new products and strategies.

Perform Inspection and prepare Reports about client's complaints on the performance of the unit.

• Communication

Using CRM Customer Relationship Management to follow up, ensure, and Create work schedules and adjust as needed to meet project deadlines; In addition to Liaising with clients and representatives.

• Other Tasks
• Created detailed project schedules, working closely with clients to manage deadlines.
• Reduce costs by allocating site resources for strict budget controls.
• Visiting sites to check project progress and eliminate bottlenecks.

• Ensure a safe workplace environment without risk to health. Ensuring that all work procedures, using operating equipment, and tools comply with safety regulations.
• Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
• Ensure customer satisfaction.
• Ensure high-quality service standards are met.
• Ensure service department profitability.
• Monitor expense control.
• Maintain employee retention and satisfaction.
• Meet dealer's performance and profit guidelines.
• Meet manufacturers' performance and operational guidelines.
• Working on and developing the Time Control System from Feb. 2007 to Dec. 2008 that calculates and monitors the following:

1. The Productivity of Technicians.

2. The Efficiency of Technicians.

3. Utilization of Technicians.

4. Lost Time of Technicians

5. Idle and Duty Technicians & Other features.