
A dedicated technical engineer bringing a history of success working independently and as part of a team to complete tasks in alignment with deadlines and deliverables. Offers a keen eye for detail as well as the technical knowledge required to maintain the integrity of computer systems, networks, and applications.
• Overseeing and mentoring team members, delegating tasks, and ensuring collaboration.
• Preparing reports, manuals, and other technical
documentation.
• Analyzing and resolving technical issues efficiently.
• Working knowledge of major Virtualization technology (eg: KVM, VMware).
• Working knowledge of Manage Engine product.
• Monitor servers and Backup Environment to ensure 24 X 7 availability
• Administering Red Hat & Centos Linux as a primary operating system.
• Provide Critical Implementation Support for Security Incidents and Security Enhancements.
• Closed infrastructure vulnerabilities and security scan findings.
• Tier 3 support to deal with incidents escalated from tier 1 and level 2, as well as develops fixes to new or previously unknown issues.
• Maintain, configure, and operate components of cloud environments.
• Implement security best practices including SSO and MFA for identity management and access control.
• Ensure compliance with IT security policies and optimize system performance,
• availability, and scalability.
•Install, Configure, and Upgrade Microsoft Infrastructure Active Directory, Exchange, File Server, DNS, DHCP
• Analyzing and resolving technical issues efficiently.
• Working knowledge of major Virtualization technology (eg: KVM, VMware).
• Working knowledge of Manage Engine product.
• Closed infrastructure vulnerabilities and security scan findings.
• Install, configure, and maintain virtual network servers and appliances across Windows, Linux OS platforms.
• Backup of LAN servers by Rubrik solution.
•Configure Intune Mobile device management (MDM) and Mobile Applications management.
•Computer maintenance, hardware and software installation and technical support services including servers, desktops, printers.
•Daily support for customers to solve their technical issues remotely and on site.
•Managed and assisted the phases of the projects - Deployment, testing, user support, and documentation.
•SCCM update patches database and deployment software.
• managing Email / users and computers by AD and AD Manger.
•Avamar check Backup status.
•Troubleshooting Operating system.
• Building and solving PC hardware and software issues.
• Installing and maintaining printers.
• Construct and manage networks.
Problem-solving and Research
Effective communication skills
Teamwork
Dependability
Leadership
•Integrated advanced backup and recovery platforms, including Veeam, Cohesity, Rubrik, and Veritas NetBackup, significantly improved data protection SLAs and reduced recovery time by 60%.
•Built a robust asset management and documentation system, including CMDB integration and lifecycle tracking, improving audit readiness and reducing hardware/software inventory discrepancies by 70%.
•Implement a New Virtual Infrastructure based on the VMware vSphere 6.7 solution.
•Performed seamless VM migrations between vCenter environments using Cohesity, ensuring data integrity, optimized RTO/RPO, and zero service disruption during the cutover.
•Implemented ManageEngine modules (AD Manager, AD Audit, Exchange Reporter Plus, M365) to improve access management and auditing.