Mohammed Khalid Alsarami

Automation and Development:

System Monitoring and Support:

• Manage and support Seven critical systems, ensuring 24/7 health, performance monitoring, and timely maintenance.
• Proactively monitored application performance, reducing downtime by addressing potential issues before escalation.
• Diagnosed and resolved software, and network related issues to ensure system reliability.
  

Incident Management:

• Troubleshoot major system issues, providing effective workarounds and root cause solutions within established SLAs.
  Streamlined troubleshooting processes, leading to faster resolution times for end-users and improving customer satisfaction.
• Conducted thorough Root Cause Analysis (RCA) on recurring issues, implementing long-term solutions that reduced support requests.
  

Application Management:

• Managed the core non-profit application ZAKATY during high-demand Ramadan periods in 2023 and 2024, maintaining 100% system availability.
• Ensured seamless application updates by coordinating with developers during release cycles, minimizing user impact.
• Enhanced application functionality by diagnosing and resolving software issues.
  
• Proctify Application:
  Recognized a critical need to streamline reporting processes and originated the concept of Proctify—a name combining Proactive and Simplify. Presented this innovative idea to management and took the lead role in designing, developing, and implementing the application using Angular and .NET. As the main developer and team leader, I guided a team of three developers to deliver the following key functionalities:
• RCA Reporting Automation: Led the development of a feature to automate major incident Root Cause Analysis (RCA) report generation. This solution reduced report creation time by 40%, significantly improving incident management efficiency.
• Achievement Reporting Automation: Designed and developed an automated system for generating weekly and monthly achievement reports, slashing manual reporting time by 50% and ensuring timely, accurate reporting.

Through Proctify, I drove operational improvements, showcasing proactive leadership, technical expertise, and a commitment to simplifying complex processes for the organization.

Data Analysis and Reporting:

• Analyzed and mapped data, writing SQL scripts to extract information from SQL databases.
  Generated performance reports (daily, weekly, and monthly) to identify trends, track system health, and recommend improvements.
• Provided actionable insights from data analysis, facilitating better decision-making by management.
  

Collaboration and Communication:

• Collaborated with developers, analysts, and project managers to expedite incident resolution.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.

Testing and Disaster Recovery:

• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Optimized system performance by recommending configuration adjustments based on usage patterns and load testing results.
  

Mentoring and Leadership:

• Mentored junior team members, contributing to their professional growth and overall team success.
• Promoted a culture of continuous improvement and knowledge sharing within the team.