Mohammed Ameer Zubeir
Riyadh,Saudi Arabia
Summary
To be connected with personal & administration department of a professionally acclaimed local or multinational organization in any field of business, where my qualifications and professional experience shall be useful for day to day smooth functioning of the business along with a potential for personal growth in the organization.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Admin. & Sales Asst.
Hayat Al Rayyan Tr. Est.
KSA, Saudi Arabia
10.2021 - Current
- Maintaining sales and purchase records
- Performed Accounting activities; Invoicing, payroll, auditing assistance and VAT report generation
- Maintaining records of all the expenses incurred while ensuring accuracy and validity of information
- Finding suppliers to acquire the best quality materials as per the requirement of the customer's specifications
- Responding to all the queries raised by the customers and further prepare quotations as per the customer needs
- Performed a wide variety of clerical/secretarial and operational support activities
- Act as office receptionist; answering telephones, making reservations and appointments, receiving and responding to all levels of staff and the general public and providing information and assistance whenever possible
- Ordered materials, supplies and equipment upon approval, maintained records of purchase orders, invoices and expenses to date
- Maintained records of inventory, monitor and manage shipments, coordinate with vendors, check stocks of items, and conduct data entry.
- Accepted and processed cash, cheque, card and mobile payments using POS systems..
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Helpdesk Executive
Saudi Intltech Co.
KSA, Saudi Arabia
07.2019 - 09.2021
- Generating ticket for customer complaints received and forwarding the same to the concerned support Engineers and Program Managers
- Issuing field visit requests for the complaints received and following up with the regional coordinators regarding the same
- Recording of dismantled or migrated sites
- Record New Commissioned sites on Excel Sheet, Microsoft CRM and secondary database
- Daily generation of Summary Report, Escalation Reports and Commissioned Sites Report, subsequently sending reports to Superiors and Subordinates
- Raising purchase requests (MRFs)
- Generation of Monthly Uptime & Detailed reports
- Performed a wide variety of clerical/secretarial and operational support activities
- Training new Helpdesk personnel and help them in performing all the responsibilities mentioned above.
- Increased customer satisfaction by resolving issues.
- Successfully delivered on tasks within tight deadlines.
- Stayed current on processes and procedures to offer relevant assistance.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Assisted with infection control through social distancing and PPE wearing.
Document Controller
Tejoury
KSA, Saudi Arabia
04.2019 - 06.2019
- Preparing files to be scanned and digitally archived
- Supervising of Document Handlers in their daily duties
- Ensuring smooth flow of materials required by the operators like stationeries, paper rolls and ink cartridges for the printing machines
- Scanning and uploading of banking documents and other relevant files done by each Document Handler
- Maintaining of daily attendance records
- Received and processed information of a confidential nature; ensured such information is maintained in strict confidentiality
- Preparation and transmittal of inter-office memos, notices and documents etc
- Resolved issues related to documentation and associated information.
- Trained team in document control and records management best practices.
- Handled incoming correspondence and technical information, distributing as directed.
- Stored documents using cloud-based systems to drive efficiencies.
- Adhered to strict security protocols, keeping sensitive information and documentation private.
- Oversaw daily operations to achieve high productivity levels.
Inventory Associate
Juffali Mercedes
KSA, Saudi Arabia
03.2019 - 03.2019
- Preparing Inventory List for additional stock found
- Handling recovered inventory and recording the data
- Reporting discrepancies in inventory.
- Filed accurate paperwork for up-to-date records.
- Counted and recorded stock precisely for reliable audits.
- Reconciled stock counts for complete inventory records.
- Analysed inventory metrics and reported on findings to improve procurement strategies.
- Investigated missing items, discrepancies and losses.
- Organised stock based on rotation requirements and expected use.
- Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
Education
Bachelor of Commerce - Honors
Yashwantrao Chavan Maharashtra
Mumbai, India 06.2019 - 08.2022
Skills
- Pricing negotiation
- Customer-focused
- Knowledge of CRM, Excel , Tally & Invoicing software
- Payroll administration
- Communication skills
- Marketing
- Accounting
- Problem-solving
- Warehouse management
- Procurement
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Kannada
Native
Arabic
Intermediate
Affiliations
- Reading, Basketball, Formula One, Bowling , Billiards, Go-Karting, Hiking & Camping
References
References available upon request.
Timeline
Admin. & Sales Asst.
Hayat Al Rayyan Tr. Est.
10.2021 - Current
Helpdesk Executive
Saudi Intltech Co.
07.2019 - 09.2021
Bachelor of Commerce - Honors
Yashwantrao Chavan Maharashtra
06.2019 - 08.2022
Document Controller
Tejoury
04.2019 - 06.2019
Inventory Associate
Juffali Mercedes
03.2019 - 03.2019
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