Mohammed Elsaid Eldahshory

Store Manager

Magabi Optical

12.2014 - Current

Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Collaborated with store manager to plan staff schedules and determine hiring needs.
Explained prescriptions, optical terminology and products to customers.
Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reported issues to higher management with great detail.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Performed basic vision testing for new patients.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.

Summary

Overview

Work History

Store Manager

Store Manager

OPTACIAN

OPTACIAN

Education

High School Diploma -

Skills

Languages

Certification

Timeline

Store Manager

Store Manager

OPTACIAN

OPTACIAN

High School Diploma -

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