Mohammed Idrish Rabgrej

• Ensured smooth service desk operations by acting as a liaison between customers and various support departments.
• Reconciled accounts receivable ledgers to ensure all payments were accurately recorded and accounted for
• Investigated and resolved billing discrepancies and customer payment issues in a timely manner
• Handled escalated customer inquiries and disputes, providing swift resolutions to maintain strong customer relationships
• Prepared and issued invoices, and processed bank deposits with attention to accuracy and timeliness
• Facilitated timely payment of invoices by sending reminders and proactively contacting customers
• As per requirement providing administrative support to Finance management.

• Updated office management on team's activities and progress at weekly meetings.
• Evaluate internal control and make recommendations on how to improve
• Assess the company’s risks and the efficacy of its risk management efforts
• Ensure that the organization is complying with relevant laws and statutes
• Prepare and present reports that reflect audit’s results and document process.

• Performed high-quality services to customers to support them in fulfilling their duties.
• Collect payment on overdue bills informing customers of their various option for repayment
• Report to a direct manager or supervisor as assigned and work as part of a large team collections officers

I worked at management as an assistant