Mohammed Ishaq Harhash

Provides systems management, security management, and primary administrative responsibility for core enterprise technology and configuration including Active Directory and Azure Active Directory, Exchange Online e-mail, Group Policy, and System Center Configuration Manager (SCCM). Utilizes a wide variety of technical tools and development tools to ensure accurate directory synchronization, ensure proper mail flows/operations, and to comply with security and standards requirements.

• Global Administrator of Microsoft Products and Licenses.

-> Microsoft Portal

-> Microsoft Azure

-> Microsoft Entra

-> Microsoft End Point

-> Microsoft Exchange Online

Responsible to:

- create and apply new policy and roles for all users based on the

company role and ensure the security level.

- create and Manage accounts groups on Active Directory and online exchange.

- enroll and joining all company devices to Azure and Intune.

• Develops and recommends policies and makes recommendations for computer security, desktop software, and operating system standards, and other technical systems related to the day-to-day operation of company networks, computers, or phones.
• Coordinates communications and project work with staff in all departments and at all levels of the organization.
• Directs, coordinates, and reviews work for the Technical Services Division, which provides frontline technical support and services to IT departments, including the operation of a Service Desk.
• Assesses information system needs in cooperation with Information Technology Head and other I.T. Managers to meet the needs of IT departments.
• Develops, effectively recommends, and coordinates budget estimates related to technical projects; oversees budgets during project implementation.
• Collaborates extensively with Network Operations and Applications team.
• Provides technical advice, technical leadership, and recommendations related to technology for personnel; resolves problems through internal resources or through communication with vendor technical support staff.
• FortiGate Firewall Administrator
• All related configuration and policy's required, VPN setup between head office and other branches.
• Assigning policy for individual users and them access. Granted and prevent user access, website access, application and control th the bandwidth.
• Network Project leader.
• Helpdesk Ticketing System "ManageEngine Servicedesk plus".
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Championed the adoption of cloud-based services, resulting in improved accessibility and scalability for company resources.
• Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
• Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.

• Responsible to manage over then 15 branches.
• Diagnosed Problems with hardware and operating systems and implementing new solutions. Diagnosed network issue locally and remotely. Cisco and Fortinet Switch Setup including VLAN's.
• Manage and configure firewall devices like Fortinet. Apply all required policy for each user access. Manage and configure all wireless connections and ensure that performances.
• Manage and configure Hand Held device like Honey well, and give all support and training.
• Oversaw all I.T Projects to 10+ years focus on
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Identify user issues, diagnosing problems and
  delivering workable solutions via phone, email, or
  remotely.
• Ensuring that all user issues resolved with agreed
  service level time frames.
• Overseeing the installation of hardware and software including printers, PC's, and OS.
• Troubleshooting networks hardware and ensuring the network performance.
• Managing access and sharing permissions to ensure security of information.
• Supporting a rang of devices from laptops and
  desktops to network printers.
• Trouble shooting software including Microsoft Office,
• Active Directory, windows.
• Hardware Installation for desktop and laptops.
• Improved IT infrastructure by implementing advanced network security measures and system upgrades.